Senior Technical Specialist

InterSystems; Boston (MA); On-site; USD 96,000 - 142,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Job summary

InterSystems seeks a Technical Specialist in Boston to engage clients, diagnose complex health IT challenges, and promote best practices across IRIS and HealthShare deployments.

You will collaborate with customer teams, contribute to upgrades, and help shape training programs while staying current with product advances and industry standards.

Qualifications

• Ability to establish trusted advisor relationships with customers.
• Outstanding interpersonal, communication, and presentation skills.
• Strong troubleshooting skills for HealthShare/IRIS for Health/Health Connect.
• Experience with industry standards (FHIR/HL7/CCD) is a plus.
• Experience with networking or system architecture and cloud concepts.

Responsibilities

• Leverage interpersonal and technical skills to build long-term client relationships.
• Recommend model design, development patterns, migration strategies, and best practices.
• Participate in HealthShare, IRIS for Health, or Health Connect upgrades.
• Work closely with customer teams during early adoption to ensure success.
• Inform and support on-site training in classroom environments.
• Support clients during beta tests or pre-launch programs.
• Stay current with InterSystems products and IT developments; self-development as needed.
• Propose product improvements with documented customer use cases.

Skills

Client-facing

Interpersonal skills

Communication skills

Problem solving

Documentation

Presentation skills

Troubleshooting HealthShare/IRIS/HC

APIs & HTTP knowledge

Cloud hosting understanding

Networking / systems architecture

AI basics understanding

Project management

Education

University degree or 6+ years exp

Software/implementation knowledge

InterSystems Certifications / IT PM

Job description

InterSystems Corporation, a leading developer of database and integration technologies, is seeking candidates for Technical Specialist within the Technical Leadership for Customers Team. The role is client-facing, wide-ranging, challenging, and rewarding. Position involves problem solving within IRIS and HealthShare environments through a mixture of application knowledge, troubleshooting, and applying development and operational best practices.

Responsibilities

• Leverage interpersonal, technical skillset, and collaborate with others to ensure close, long-term client relationships
• Recommend model design, development patterns, migration strategies, operational best practices, and elimination of technical debt
• Participate in HealthShare, IRIS for Health, or Health Connect upgrades, resolving adjunct problems as they arise
• Work closely with customer teams, especially during the early stages of adoption and technically challenging projects, to ensure their success
• Help to inform standard and customized on-site training in a classroom environment
• Support our clients during select beta test programs or pre-launches
• Keep up to date with InterSystems products and contemporary IT industry developments and undertake any relevant self-development or training
• Provide clear suggestions for product improvement with valid, documented customer use cases and collaborate on their implementation

Qualifications

• Personal presence to establish yourself as a customer’s trusted advisor and identify champions within the customer
• Outstanding interpersonal, communication, and presentation skills
• Strong technical and business writing skills, proven business analysis and problem-solving skills
• Demonstrated expertise in troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development
• Demonstrated experience with a wide variety of industry standards, including healthcare protocols (FHIR, HL7, CCD/CDA, X12, etc.) a plus
• Experience with networking or system architecture.
• Basic understanding of cloud hosting technologies and AI
• Intermediate understanding of web service APIs and HTTP
• Ability to solve difficult problems and develop creative solutions, identify key issues/problems through analysis and questions, and approach problems systematically
• Creative and open-minded approach to issue investigation and provide a fully documented resolution.
• Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy
• Ability to independently pursue ideas/initiatives while adhering to and promoting best practices, comfortable with novel situations; raising issues of concern.

Education

• University degree or 6+ years’ experience managing complex projects, preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Continued pursuit of Certification/Continuing Education, such as:
• InterSystems Applications
• System Management and/or Architecture
• Network Management
• IT Project Management

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays

The estimated base compensation range for this role is:

$96,000 - $142,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines . AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.