Technical Team Lead - Hosting Infrastructure

EPAM Systems; United States; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

EPAM Systems Inc is seeking a Technical Team Lead to manage the Hosting Infrastructure team in an ITIL-based support environment. You will lead day-to-day operations, mentor team members, and ensure smooth L3 support delivery across cloud and on-premises technologies.

The role requires deep expertise in Microsoft Azure and Microsoft 365, Windows administration, and virtualization, with strong customer communication and operational risk assessment. Join a dynamic IT organization at EPAM.

Qualifikationen

• 5+ years in infrastructure and operations management.
• Expertise in Microsoft Azure and Microsoft 365.
• Proficiency in Windows Administration and systems engineering.
• Experience leading teams within an ITIL-based support process.
• Familiarity with core infrastructure services: AD, DNS, DHCP, DFS, and KMS.
• Knowledge of Oracle and Microsoft SQL.
• Understanding of virtualization platforms, hyperconverged infrastructure, and VDI (Citrix/AVD).
• Networking knowledge: VLANs and firewalls.
• English proficiency at B2+ level.

Aufgaben

• Manage day-to-day operations of the Hosting Infrastructure team.
• Onboard and mentor new team members to ensure smooth integration.
• Maintain regular communication with customers regarding support activities and escalations.
• Assess infrastructure changes from an operations standpoint to ensure stability and continuity.
• Oversee L3 support delivery across cloud and on-premises infrastructure technologies.
• Ensure proper handling of escalations related to Microsoft Azure infrastructure and services.
• Coordinate support activities covering Windows Server administration, performance monitoring, automation, troubleshooting, configuration, and maintenance.
• Supervise support for core infrastructure services and Microsoft 365 services.
• Guide the team in providing database, backup, storage, and file and print services support.
• Direct support efforts across virtualization, hyperconverged infrastructure, and VDI platforms.
• Ensure adherence to ITIL processes and proper use of ITSM tools such as ServiceNow.

Kenntnisse

Team leadership

ITIL

Azure

Microsoft 365

Windows Admin

SQL Server

Oracle

Virtualization

Citrix

AVD

Networking

English (B2+)

Tools

ServiceNow

Active Directory

DNS/DHCP

Group Policy

Hyper-V

Microsoft Endpoint Configuration Manager

Office 365

Windows Server

Jobbeschreibung

We are seeking a Technical Team Lead to manage our Hosting Infrastructure team within an ITIL-based support environment, combining operational leadership with hands-on technical involvement. This role is responsible for overseeing day-to-day team activities, ensuring smooth delivery of L3 support across a broad range of cloud and on-premises infrastructure technologies, while maintaining strong customer communication and assessing infrastructure changes from an operational perspective.

Responsibilities

• Manage day-to-day operations of the Hosting Infrastructure team, including task assignment and workload monitoring
• Onboard and mentor new team members to ensure smooth integration into the team
• Maintain regular communication with customers regarding support activities and escalations
• Assess infrastructure changes from an operations standpoint to ensure stability and continuity
• Oversee L3 support delivery across cloud and on-premises infrastructure technologies
• Ensure proper handling of escalations related to Microsoft Azure infrastructure and services
• Coordinate support activities covering Windows Server administration, performance monitoring, automation, troubleshooting, configuration, and maintenance
• Supervise support for core infrastructure services, Microsoft 365 services, and the Microsoft management stack
• Guide the team in providing database, backup, storage, and file and print services support
• Direct support efforts across virtualization, hyperconverged infrastructure, and VDI platforms
• Ensure adherence to ITIL processes and proper use of ITSM tools such as ServiceNow

Requirements

• At least 5 years of experience in infrastructure and operations management
• Expertise in Microsoft Azure and Microsoft 365
• Proficiency in Windows Administration and systems engineering
• Background in managing teams within an ITIL-based support process
• Familiarity with core infrastructure services such as AD, CA, DNS, DHCP, DFS, and KMS
• Knowledge of database support technologies, including Oracle and Microsoft SQL
• Understanding of virtualization platforms, hyperconverged infrastructure, and VDI solutions such as Citrix and AVD
• Competency in networking, VLANs, and firewalls
• Proficiency in English at a B2+ level
• Nice to have
• Familiarity with Hyper‑V and Windows Server 2019
• Knowledge of Microsoft Endpoint Configuration Manager and Office 365
• Understanding of storage systems