Hosting Team Lead (Microsoft Azure)

EPAM Systems; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

EPAM Systems is seeking an experienced Hosting Team Lead to oversee the L3 support team within ITIL-aligned operations. The role combines hands‑on technical duties with team management and strong Azure infrastructure focus to ensure reliable cloud and on‑premises service delivery.

You will guide escalation handling, coordinate customer communications, and drive improvements across Windows Server, AD, DNS, and Microsoft 365 services while supporting virtualization and VDI environments.

Qualifications

• 5+ years in infrastructure/operations with prior tech-support team leadership.
• Expertise in Microsoft Azure infrastructure and services.
• Proficiency in Windows Server administration, performance monitoring, automation and troubleshooting.
• Background in systems engineering and Microsoft365 services (Exchange, Teams, SharePoint).
• Knowledge of AD, CA, DNS, DHCP, DFS, KMS and related core infra services.

Responsibilities

• Manage day‑to‑day operations of the Hosting Team including task assignment and delivery oversight.
• Onboard new team members and integrate them into processes and tools.
• Lead an L3 support team handling escalations across cloud and on‑premises infra.
• Oversee Microsoft Azure infrastructure and services; coordinate customer communication.
• Assess infra changes from an operations perspective and provide technical guidance.
• Supervise Windows Server administration and core infra services (AD, DNS, CA) and Microsoft 365 apps.
• Ensure proper handling of virtualization platforms, HCI, and VDI (Citrix, AVD).
• Maintain ITIL alignment and use ITSM tools such as ServiceNow.
• Drive continuous improvements in automation, troubleshooting, configuration and maintenance.

Skills

Azure infrastructure

Team leadership

Windows Server administration

ITIL/ITSM

Automation & troubleshooting

Cloud & on‑premises support

Tools

ServiceNow

Citrix

Microsoft AVD

SCCM

SCVMM

SCOM

SCDPM

Panzura

Office 365

Job description

We are seeking an experienced Hosting Team Lead to oversee our L3 support team, combining team management and operational leadership within the ITIL support process with hands‑on technical responsibilities. This role focuses on day‑to‑day team management, customer communication, and assessing infrastructure changes from an operations perspective, with a strong emphasis on Microsoft Azure infrastructure expertise.

Responsibilities

• Manage the day‑to‑day operations of the Hosting Team, including task assignment, workload monitoring, and delivery oversight
• Onboard new team members and support their integration into the team’s processes and tools
• Lead an L3 support team providing advanced technical support and handling escalations across cloud and on‑premises infrastructure
• Oversee support for Microsoft Azure infrastructure and services as a key focus area
• Coordinate customer communication and ensure timely resolution of escalated incidents
• Assess infrastructure changes from an operations perspective and provide technical guidance
• Supervise support delivery across Windows Server administration, core infrastructure services (AD, CA, DNS), and Microsoft365 services (Exchange, Teams, SharePoint)
• Ensure proper handling of virtualization platforms, hyperconverged infrastructure, and VDI environments (Citrix, AVD)
• Maintain alignment with ITIL processes and manage activities through ITSM tools such as ServiceNow
• Drive continuous improvement in automation, troubleshooting, configuration, and maintenance practices across the team

Requirements

• 5+ years of experience in infrastructure and operations roles, with prior experience leading technical support teams
• Expertise in Microsoft Azure infrastructure and services
• Proficiency in Windows Server administration, including performance monitoring, automation, and troubleshooting
• Background in systems engineering and Microsoft365 services (Exchange, Teams, SharePoint)
• Knowledge of core infrastructure services such as AD, CA, and DNS, as well as DHCP, DFS, and KMS
• Familiarity with the Microsoft management stack (SCCM, SCVMM, SCOM) and SCDPM
• Competency in database support for Oracle and Microsoft SQL
• Understanding of backup, storage, and file and print services (Panzura)
• Skills in virtualization platforms and hyperconverged infrastructure (HCI), including Cisco HyperFlex
• Capability to support VDI technologies (Citrix, AVD), OS image creation, and hardening

Qualifications

• Qualifications in networking, VLANs, and firewalls
• Showcase of experience working within ITIL processes and ITSM tools such as ServiceNow
• English proficiency at an Upper-Intermediate level (B2) or higher
• Nice to have Hands‑on expertise with Microsoft Hyper‑V
• Familiarity with Microsoft Endpoint Configuration Manager
• Proficiency in Office365 administration
• Knowledge of storage systems
• Background in Windows Server 2019