Technical Systems Engineer — On‑Site & Remote IT Support

MAGMAS; Maine; Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

40 days annual paid holiday

Résumé du poste

MAGMAS is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. You will work across multiple technologies, handling technical support, infrastructure, and hands-on work at client locations.

You will own issues from diagnosis to resolution and coordinate with external partners as needed. The role requires at least 5 years' IT experience and proficiency with Cyber Essentials, GDPR security standards, Microsoft

Qualifications

• At least 5 years' experience in an IT role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Strong knowledge of Microsoft 365 apps and cloud services (mandatory).
• Experience with Intune, remote monitoring platforms and telephony systems.
• Solid networking knowledge (routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs).
• Ability to coordinate with external partners and service providers.

Responsabilités

• Be the technical contact for customers and provide effective IT solutions.
• Attend customer premises to diagnose faults, perform repairs, and schedule maintenance.
• Manage support cases and service requests via the Service Desk platform.
• Keep customers informed throughout the support process and adhere to service levels.
• Escalate significant incidents requiring management intervention.
• Review priorities and manage workload to complete actions.
• Monitor customer environments to ensure business requirements are met.
• Install, configure, test, maintain, and repair hardware and software.

Connaissances

Customer service

Written communication

Verbal communication

Independent troubleshooting

Teamwork

Outils

Microsoft 365

Intune

Azure

Windows Server 2016/2019/2022

Group Policy

SharePoint

Teams

OneDrive

DHCP/DNS

TCP/IP

Firewalls

VLANs

Imaging & deployment

Description du poste

MAGMAS is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. You will work across multiple technologies, handling technical support, infrastructure, and hands-on work at client locations.

You will own issues from diagnosis to resolution and coordinate with external partners as needed. The role requires at least 5 years' IT experience and proficiency with Cyber Essentials, GDPR security standards, Microsoft