Technical Systems Analyst (Fully Remote)

Beyondsoft; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

PTO 12 days + 3 discretionary days + 8

Remote work

Job summary

Beyondsoft is a leading IT and consulting firm offering remote work opportunities across the United States. The role focuses on maintaining production stability for client websites and applications, resolving incidents, and coordinating with support teams to ensure quick resolutions.

Candidates should have a BA/BS or equivalent, at least 1 year of AWS/ITIL experience, and strong Linux and Apache skills with monitoring tools like Dynatrace or CloudWatch. This is a fully remote US-based position.

Qualifications

• BA/BS degree or equivalent combination of education and experience required.
• 1+ years of experience with AWS services, ITIL processes, and Incident Management.
• Proficiency in Linux, Apache, and monitoring tools like Dynatrace or AWS CloudWatch.

Responsibilities

• Support daily production operations and ensure stability of client websites and applications.
• Identify, troubleshoot, and resolve production incidents within established procedures.
• Collaborate with application support teams and stakeholders to ensure timely issue resolution.

Skills

AWS

ITIL

Incident Management

Linux

Apache

Dynatrace/AWS CloudWatch

Education

BA/BS degree or equivalent

Tools

Dynatrace

AWS CloudWatch

Job description

• Support daily production operations and ensure stability of client websites and applications.
• Identify, troubleshoot, and resolve production incidents within established procedures.
• Collaborate with application support teams and stakeholders to ensure timely issue resolution.

Qualifications:

• BA/BS degree or equivalent combination of education and experience required.
• 1+ years of experience with AWS services, ITIL processes, and Incident Management.
• Proficiency in Linux, Apache, and monitoring tools like Dynatrace or AWS CloudWatch.

What We Offer:

• Private health and life insurance for comprehensive coverage.
• 12 days of Paid Time Off plus 3 discretionary days and paid CR holidays.
• 100% remote work environment with a focus on work/life balance.

Beyondsoft

Beyondsoft is a leading mid-sized IT and consulting company that combines modern technologies and methodologies to tailor solutions for businesses. With a global team across North America, South America, Europe, and Asia, we foster a diverse and inclusive culture focused on collaboration and innovation.