Technical Supporter

Allegion; Kentucky; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Job summary

The Senior Technical Solutions Analyst – America’s IT at Allegion will support the core back-office application strategy across the Americas technology ecosystem. You translate business objectives into clear ERP solutions for Finance, Supply Chain, Manufacturing and more, partnering with stakeholders to align with enterprise standards and long-term platform strategy.

Responsibilities include leading incident, problem and change management, enabling scalable remediation, and guiding automation,

Qualifications

• 5+ years of experience in ERP support, enterprise platforms, or related leadership roles.
• Hands-on experience with major ERP platforms (D365 F&O, AX2012, Oracle 11i) and integrations.
• Strong understanding of Finance, Supply Chain, Manufacturing and Procurement processes.
• Proven governance, intake, incident/problem/change practices for complex workstreams.
• Experience with production support tooling (ServiceNow) and data concepts.

Responsibilities

• Own and evolve the ERP sustaining and support strategy across core modules.
• Lead incident, problem, and change management with clear success criteria and SLAs.
• Identify and remediate inefficiencies; recommend scalable, future-proof improvements.
• Establish intake and governance for sustaining initiatives with value visibility.
• Advise on automation/AI use and manage ERP feature vs. external tools decisions.
• Coordinate cross-functional work with Platform Delivery, EA, Security, Data, DevOps, Procurement.

Skills

ERP expertise

Cross-functional partner

Governance & incident management

Data concepts & SQL

Automation & AI tooling

Tools

Microsoft D365 F&O

Microsoft Dynamics AX2012

Oracle 11i

APIs

EDI

ServiceNow

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Illinois, Remote Location Indiana, Remote Location Kentucky, Remote Location Ohio

Senior Technical Solutions Analyst - America's IT

The Senior Technical Solutions Analyst - America's IT will support the core back-office application strategy across the Americas technology ecosystem supporting Finance, Supply Chain, Manufacturing, Procurement, and broader business operations. This role serves as a key technical consultant for America's IT's business stakeholders and ERP sustaining and support teams, translating complex operational objectives and production support requirements into practical, repeatable solutions that align with stakeholder needs, enterprise standards, and long-term platform strategy. This individual will bring a consultative mindset, strong business partnership, and the ability to influence cross-functional stakeholders in support of the business' priorities. This role will help create clearer direction for sustaining and support practices, improve incident-to-change discipline, evaluate the use of automation and embedded analytics, and support M&A and process harmonization related to evolving business needs. H-1B, TN, etc.) Serve as a strategic technology partner to Americas back-office business unit stakeholders, translating business objectives and production support requirements into clear solution direction and actionable plans.

• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order-to-Cash, Procure-to-Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business-facing technical consultant lead for incident, problem, and change management for back-office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future-proof remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low-risk approaches aligned with business priorities.
• Produce clear communications and executive-level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions.

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast-moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time.

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. Health, dental and vision insurance coverage, helping you 'be safe, be healthy'

• Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance - Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance - Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement

Community involvement and opportunities to give back so you can 'serve others, not yourself'

Join our team of experts today and help us make tomorrow’s world a safer, more efficient place!

At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.