Senior Technical Solutions Analyst

Allegion; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Unlimited Paid Time Off

401K with 6% company match

Health Savings Accounts

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Wellness program rewards

Perks at Work discounts

CliftonStrengths coaching

Job summary

Allegion is seeking a Senior Technical Solutions Analyst for Americas IT to drive sustaining and support across ERP platforms, orchestrating back-office processes. You will partner with Finance, Supply Chain, Manufacturing, and Procurement to translate business needs into concrete ERP solutions.

You will lead incident/change management, assess automation opportunities, and guide governance for sustaining releases, aiming to reduce risk and improve operations across the Americas region.

Qualifications

• 5+ years ERP/back-office experience in supporting core business processes.
• Hands-on ERP knowledge (D365 F&O, AX2012, Oracle 11i) and integrations.
• Strong understanding of Finance, Supply Chain, Manufacturing and Procurement processes.
• Experience with incident/problem/change governance and ServiceNow.
• Proficiency in SQL and working with data teams; SOX/compliance awareness.
• Excellent stakeholder management and cross-functional collaboration.
• Ability to mentor and scale the function over time.

Responsibilities

• Serve as a strategic technology partner to Americas back-office stakeholders and translate needs into actionable plans.
• Own and evolve ERP sustaining and support strategy across modules and integrations.
• Lead incident, problem, and change management for back-office systems with defined SLAs.
• Identify inefficiencies and tech debt; propose scalable remediation and stabilization.
• Establish intake, prioritization, and governance for sustaining initiatives.
• Evaluate automation and AI capabilities; advise ERP vs external tools in line with policy.
• Lead proofs of concept and pilots for new tools and automation approaches.
• Coordinate cross-functional delivery with Platform Delivery, EA, Security, Data, DevOps, Procurement.
• Support vendor evaluations, renewals, and align with procurement and architecture.
• Support M&A carve-in/carve-out planning and ERP impact assessments.
• Produce executive communications linking tradeoffs to business value.

Skills

ERP back-office

SQL

Stakeholder management

Automation awareness

ServiceNow

Incident & Change mgmt

Problem solving

Tools

ServiceNow

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Illinois, Remote Location Indiana, Remote Location Kentucky, Remote Location Ohio

The Senior Technical Solutions Analyst- America’s IT will support the core back-office application strategy across the Americas technology ecosystem supporting Finance, Supply Chain, Manufacturing, Procurement, and broader business operations. This role serves as a key technical consultant for America’s IT’s business stakeholders and ERP sustaining and support teams, translating complex operational objectives and production support requirements into practical, repeatable solutions that align with stakeholder needs, enterprise standards, and long‑term platform strategy. This individual will bring a consultative mindset, strong business partnership, and the ability to influence cross‑functional stakeholders in support of the business’ priorities. This role will help create clearer direction for sustaining and support practices, improve incident‑to‑change discipline, evaluate the use of automation and embedded analytics, and support M&A and process harmonization related to evolving business needs.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do :

• Serve as a strategic technology partner to Americas back‑office business unit stakeholders, translating business objectives and production support requirements into clear solution direction and actionable plans.
• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order‑to‑Cash, Procure‑to‑Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business‑facing technical consultant lead for incident, problem, and change management for back‑office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future‑proof remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Lead proofs of concept and pilot efforts to validate new sustaining tools or automation approaches (e.g., chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, cutover/readiness planning, and adoption/change coordination for sustaining releases and patches.
• Coordinate cross‑functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers.
• Support M&A and carve‑in/carve‑out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low‑risk approaches aligned with business priorities.
• Produce clear communications and executive‑level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions.

What You Need to Succeed:

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back‑office systems and operational processes.
• Hands‑on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast‑moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on‑call processes, RCA, and post‑incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders, translate technical complexity into business impact narratives, and operate effectively across matrixed teams without direct authority.
• Strong systems thinking, problem‑solving, and decision‑making skills.
• Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes.
• Comfortable operating as a high‑impact individual contributor initially, with the ability to mentor others and help scale the function over time.

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

• You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work‑life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award‑winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths‑based development, and unlocking human potential.

What You’ll Get from Us :

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax‑advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax‑advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance – Short‑Term and Long‑Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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