Technical Support Technician I — Hybrid Diagnostics

Daimler Truck; Detroit (MI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Daimler Truck North America is seeking a driven Technical Support Technician to assist our dealer network, fleets, end users, and internal teams. You will provide diagnostic, service and repair assistance, interpreting drawings, BOMs and wiring schematics, while ensuring accurate parameter settings and safety compliance.

You will investigate issues using internal tools, engage with multiple DTNA departments, and maintain detailed customer records.

Qualifications

• Bachelor’s degree (completed or in progress) in a relevant field, or an associates degree with 2 years of experiences, or 4 years of experience with no degree.
• Familiarity with Microsoft 365, Salesforce, and emerging AI tools and analysis.
• Strong DTNA product knowledge, technical aptitude and a passion for problem-solving.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a high-performing team.

Responsibilities

• Answer calls, emails, and electronic tickets from customers and teammates.
• Tackle technical service and parts questions for Freightliner and Western Star vehicles.
• Research solutions using internal tools, manuals, and databases.
• Utilize and interpret engineering bills of materials, parts breakdowns, drawings and assemblies, and wiring schematics.
• Ensure vehicle parameters are set correctly and facilitate corrections when appropriate.
• Collaborate with other DTNA departments, Plants, and/or suppliers as required to service customers swiftly and effectively.
• Keep detailed notes on customer interactions (because details matter).
• Analyze VTT, Telematics, or other related data and share insights with users.
• Flag complex issues or emerging patterns to leadership.
• Make sure all safety and compliance protocols are followed.
• Jump into special projects or meetings as needed.

Job description

Daimler Truck North America is seeking a driven Technical Support Technician to assist our dealer network, fleets, end users, and internal teams. You will provide diagnostic, service and repair assistance, interpreting drawings, BOMs and wiring schematics, while ensuring accurate parameter settings and safety compliance.

You will investigate issues using internal tools, engage with multiple DTNA departments, and maintain detailed customer records.