Technical Support Specialist I

dtna; United States; Hybrid; USD 50,000 - 65,000; Full time

Job summary

Daimler Truck North America is seeking a driven Technical Support Technician to work with our dealer network, fleets, end users, and internal teams. You will diagnose, answer questions, and provide repair assistance to keep customers on the road in a fast-paced, team-oriented environment.

In this hybrid role, you will handle calls, emails, and tickets, research solutions, and collaborate with DTNA departments to service customers swiftly.

Qualifications

• Bachelor's degree in a relevant field or an associate degree with 2 years of experience, or 4 years of experience with no degree.
• Mechanical or Electrical Engineering or Diesel technician experience is highly preferred.
• Familiarity with Microsoft 365, Salesforce, and/or emerging AI tools and analysis.
• Strong DTNA product knowledge and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and in a team.

Responsibilities

• Answer calls, emails, and electronic tickets from customers and teammates.
• Tackle technical service and parts questions for Freightliner and Western Star vehicles.
• Research solutions using internal tools, manuals, and databases.
• Utilize drawings, BOMs, and wiring schematics to diagnose issues.
• Ensure vehicle parameters are set correctly and facilitate corrections when appropriate.
• Collaborate with other DTNA departments, Plants, and suppliers to service customers swiftly.
• Keep detailed notes on customer interactions.
• Analyze data and share insights with users.
• Flag complex issues to leadership.
• Follow safety and compliance protocols.

Skills

DTNA product knowledge

Technical aptitude

Problem solving

Communication skills

Team collaboration

Microsoft 365 familiarity

Salesforce familiarity

AI tools familiarity

Education

Bachelor's degree in a relevant field

Associates degree with 2 years experience

4 years experience with no degree

Tools

Microsoft 365

Salesforce

Engineering BOM tools

Job description

Inside the Role

Daimler Truck Technical Support is looking for a driven, team-first and CX leading Technical Support Technician to help us keep the wheels turning. In this role, you will work directly with our dealer network, fleets, end users, and internal teams - solving problems, answering questions, and making sure our customers stay on the road. You'll be a key part of our DTNA chassis support crew providing diagnostic, service and repair assistance, building your skills in a fast-paced, hands-on environment.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Answer calls, emails, and electronic tickets from customers and teammates.
• Tackle technical service and parts questions for Freightliner and Western Star vehicles.
• Research solutions using internal tools, manuals, and databases.
• Utilize and interpret engineering bills of materials, parts breakdowns, drawings and assemblies, and wiring schematics.
• Ensure vehicle parameters are set correctly and facilitate corrections when appropriate.
• Collaborate with other DTNA departments, Plants, and/or suppliers as required to service customers swiftly and effectively.
• Keep detailed notes on customer interactions (because details matter).
• Analyze Virtual Technician, Telematics, or other related data and share insights with users.
• Flag complex issues or emerging patterns or technical issues to leadership.
• Make sure all safety and compliance protocols are followed.
• Jump into special projects or meetings as needed.

Knowledge You Should Bring

• Bachelor's degree (completed or in progress) in a relevant field or an associates degree with 2 years of experiences, or 4 years of experience with no degree.
• Mechanical or Electrical Engineering or Diesel technician experience is highly preferred.
• Familiarity with Microsoft 365, Salesforce, and/or emerging AI tools and analysis.
• Strong DTNA product knowledge, technical aptitude and a passion for problem-solving.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a high-performing team.
• Capable of handling special projects or assignments, while maintaining daily responsibilities.
• Flexibility to work different shifts, holidays, and occasional after-hours support as needed.
• Commitment to professionalism, customer service, and continuous learning.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

• Detroit, MI US
• Portland, OR US

Relocation assistance is not available for this position.

Schedule Type:

• Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 5