ServiceNow Development Team Lead

Crossfuze; United States; Remote; USD 160,000 - 180,000; Full time

Job summary

A leading company in IT Services is looking for a ServiceNow Development Team Lead. This role involves leading a distributed team, implementing solutions using Agile Scrum methodology, and requires strong technical and communication skills alongside 4+ years of relevant experience. The position is fully remote for candidates in the United States and offers an estimated annual salary of $160,000 to $180,000.

Benefits

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Paid maternity and paternity leave

Healthcare Plan

401(k) with employer match

Premium subscription to the Calm app

Qualifications

• 4+ years of experience in ServiceNow implementation and development.
• Strong understanding of ITIL methodologies.
• Ability to mentor junior team members.

Responsibilities

• Lead Agile Scrum team and facilitate various ceremonies.
• Collaborate with clients to ensure effective solutions.
• Perform hands-on ServiceNow development and oversee QA processes.

Skills

Agile Scrum methodology

Communication

Problem-solving

Technical guidance

Team leadership

Education

Bachelor's degree in computer science or similar technical degree

Job description

Our ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team.

This position is fully remote and candidates must be located in the United States and work in the Eastern Time Zone.

• Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives
• Build and maintain a strong team spanning multiple geographies and time zones
• Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary
• Provide mentorship and development guidance to junior team members and less experienced consultants
• For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development
• Review user stories for technical validity and provide design guidance before development begins
• Coordinate and distribute work assignments effectively across team members
• Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices
• Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required
• Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story
• Conduct sprint reviews and solution demonstrations for clients
• Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards
• Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production
• Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements
• Advise clients on platform health best practices, including assistance with upgrades, patching, and release management
• Analyze problems and recommend remediation solutions
• Conduct technical training and knowledge transfer sessions
• Continuously enhance ServiceNow skills by staying current on new releases and features
• Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze
• Maintain 75% billable utilization target
• Perform other duties as assigned and requested
  
  
  

Requirements

• 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications
• Bachelor's degree in computer science or similar technical degree (or equivalent job experience)
• Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)
• Excellent communication skills and strong commitment to quality service
• Ability to work both independently and collaboratively within a team
• Ability to work remotely and manage remote resources effectively
• Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple initiatives
• Strong understanding of ITIL methodologies
• General knowledge of IT infrastructure, systems design and CSDM
• Working experience with IT Service Management and CMDB processes
  
  
  

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist certification in two or more application areas
• ServiceNow CAD certification is desired and required within three months of employment
  
  
  

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice
  
  

Annual Compensation Range:

• The anticipated compensation range for this position is $160,000-180,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors
  
  
  

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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