Support Specialist

Bright Thinker Inc; Lewisville (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bright Thinker Inc. seeks a motivated Support Specialist to provide internal technology support and assist with administration, integration, and ongoing optimization of core business platforms.

You will be the primary technical resource for Bright Thinker employees, supporting day-to-day tech needs while helping maintain systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, and Google Workspace across departments.

Qualifications

• Provide Tier 1 and Tier 2 internal technical support.
• Troubleshoot hardware, software, printers, scanners, and peripheral devices.
• Assist users with Google applications and manage accounts and access.
• Document support requests and resolutions.
• Provide training and guidance on internal software applications.

Responsibilities

• Provide Tier 1 and Tier 2 internal technical support for Bright Thinker employees.
• Troubleshoot hardware, software, printers, scanners, and peripheral devices.
• Assist users with Google applications and manage user accounts and system access.
• Document support requests and resolutions.
• Coordinate with vendors regarding Shopify applications and integrations.
• Support Shopify storefront operations, product setup, pricing, inventory synchronization and order management workflows.
• Assist with Salesforce, DocuSign, ShipHero, Sage Intacct, and other integrations.
• Monitor software integrations for failures and coordinate vendor support tickets.
• Assist schools and customers with technical onboarding of Bright Thinker digital products.

Skills

Technical troubleshooting

Customer service

Problem solving

Coordination of integrations

Tools

Shopify

Salesforce

DocuSign

Sage Intacct

ShipHero

Agilix Buzz LMS

Google Workspace

Job description

Description

Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization of the company's core business platforms. This hybrid position serves as the primary technical resource for Bright Thinker employees, supporting day-to-day technology needs while helping maintain critical business systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated applications.

The ideal candidate is a problem solver with strong technical aptitude, excellent customer service skills, and the ability to troubleshoot, coordinate, and manage software integrations across multiple departments.

Requirements

Internal Team Technical Support

• Provide Tier 1 and Tier 2 technical support to Bright Thinker employees.
• Troubleshoot hardware, software, printers, scanners, and peripheral devices.
• Assist users with Google applications
• Maintain user accounts, permissions, and system access.
• Document support requests and resolutions.
• Provide training and guidance on internal software applications.

Shopify Administration & Support

• Support Bright Thinker's Shopify storefront operations.
• Assist with product setup, collections, pricing, inventory synchronization, and customer support.
• Troubleshoot storefront issues.
• Coordinate with vendors regarding Shopify applications and integrations.
• Assist with order management workflows and fulfillment processes.
• Support payment gateway and marketplace integrations.

Business Software Integration Support

Assist with implementation, troubleshooting, and ongoing support for integrations including:

• Salesforce CRM
• DocuSign
• Shopify
• ShipHero Warehouse Management System
• Sage Intacct
• FedEx & UPS shipping systems
• ClassWallet
• ESA Marketplace integrations
• Agilix Buzz LMS
• Additional third-party APIs and business applications

Systems Administration

• Monitor software integrations for failures or synchronization issues.
• Assist with testing new software releases.
• Coordinate vendor support tickets.
• Document workflows and technical procedures.
• Recommend improvements to increase automation and efficiency.

School & Customer Technical Support

• Assist schools with technical onboarding.
• Help troubleshoot LMS access and account issues.
• Support implementation of Bright Thinker digital products.
• Coordinate with Client Services during software rollouts.
• Escalate complex issues to appropriate vendors.

Project Support

Participate in strategic technology initiatives such as:

• Shopify enhancements
• Warehouse automation projects
• Salesforce optimization
• Digital curriculum integrations
• LMS implementations
• Process automation initiatives
• Software testing and quality assurance