Technical Support Specialist with Security Clearance

Client Solution Architects; Dahlgren (VA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

CSA Global LLC in Dahlgren, VA seeks a Technical Support Specialist to support a DoD program onsite. The role requires strong networking, system administration, and help desk skills to maintain performance and security.

Responsibilities include incident management, service desk operations, and coordination with IAM and PKI concepts; candidates must have an active Secret Clearance and IAT I certification, with 2+ years of federal IT/Help Desk experience.

Qualifikationen

• Active Secret Clearance is required.
• Minimum of 2 years of industry, federal or DoD IT/Help Desk experience.
• IAT I Certification: A+, Network+, SSCP, CND or CCNA.

Aufgaben

• Provide on-site and remote IT support for CSA program as needed.
• Monitor system performance, availability and security; assist with incident management.
• Develop and maintain SOPs; support service desk operations and knowledge base.

Kenntnisse

Active Secret Clearance

Help Desk Support

Networking Fundamentals

IAT I Certification

CCNA

Tools

Ticketing System

Jobbeschreibung

Technical Support Specialist CSA Global LLC Technical Support Specialist Dahlgren, VA Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program onsite* at Dahlgren, VA. *Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

Technical Proficiency

* Computer networking concepts, protocols, and security methodologies

• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness

* Cybersecurity principles, threats, and vulnerabilities

• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support and Service Delivery

* Risk management processes (assessment and mitigation)

• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance

Requirements

What you’ll need to have to join our award-winning team:

• * Clearance: Must possess and maintain an active Secret Clearance
• * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
• * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

What Sets You Apart

• * IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• * Sit for extended periods of time and work at a computer workstation
• * Use hands and fingers to operate keyboards, mice, and other input devices
• * Communicate effectively, both verbally and in writing
• * Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• * Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• * Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).