Technical Support Specialist with Security Clearance

Cornerstone Defense LLC; Dahlgren (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Generous PTO Policy

401(k)

HSA and FSA options

Life and Disability Insurance

Tuition Reimbursement and Training

Perks at Work Discount Program

Referral Program

Leads Generation Program

CollegeAmerica 529

Fitness Reimbursement Program

Travel Assistance

Norton Lifelock Benefit Solutions

Life Planning Financial & Legal Sev0

Job summary

Cornerstone Defense LLC in Dahlgren, VA is seeking a Technical Support Specialist to provide end-user technical assistance and incident resolution on security-conscious systems.

The role requires Active Secret Clearance and a background in IT/help desk support, with familiarity in networking, security practices, and service desk operations. On-site work with competitive benefits and ongoing training opportunities.

Qualifications

• Minimum 2 years of IT/Help Desk experience.
• Familiarity with networking concepts, protocols, and security principles.
• Experience with incident tracking and service desk practices.

Responsibilities

• Provide technical support to end users and resolve incidents.
• Assist with access control, PKI, and remote access issues.
• Document solutions in the knowledge base and track tickets.

Skills

IT/Help Desk experience

Customer service skills

Networking concepts

Security best practices

Job description

Title: Technical Support Specialist

Location: Dahlgren, VA

• Clearance:
• Active Secret Clearance needed to apply
• Company Overview: Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.
• Benefits Overview : Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans
• Generous PTO Policy
• 401(k)
• HSA and FSA options
• Life and Disability Insurance
• Tuition Reimbursement and Training
• Perks at Work Discount Program
• Referral Program
• Leads Generation Program
• CollegeAmerica 529
• Fitness Reimbursement Program
• Travel Assistance
• Norton Lifelock Benefit Solutions
• Life Planning Financial & Legal Services *
• Two (2) years of related IT/Help Desk Support experience Technical Proficiency
• Networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., PKI)
• Remote access technologies
• Systems administration concepts
• Common network tools (ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command line execution (ipconfig, netstat)
• Cloud computing service/deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS) Security Awareness
• Cybersecurity principles, threats, and vulnerabilities
• National/international cybersecurity laws, regulations, and ethics
• Organizational IT security policies (account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes Support & Service Delivery
• Risk management (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• SOP development and maintenance