Technical Support Specialist with French and English

BT Group; Town of Union (NY); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist fluent in French and English. This dynamic role involves providing technical support for enterprise customers, managing complex problems, and collaborating with teams to meet business goals. With a commitment to innovation and inclusivity, the company offers opportunities for personal growth and career development in a fast-paced digital environment. Join a team dedicated to delivering exceptional technology solutions that positively impact society, while enjoying a hybrid work model that balances office and remote work.

Qualifications

• Experience in ITIL and Cisco troubleshooting is advantageous.
• Fluency in both English and French is essential.

Responsibilities

• Provide technical support for enterprise customers.
• Support Voice and Data devices from Avaya and Cisco.
• Coordinate resolution processes between customers and suppliers.

Skills

ITIL troubleshooting

Cisco troubleshooting

Customer support

Network skills

Fluency in English

Fluency in French

Education

Recent graduates welcome

Job description

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Technical Support Specialist with French and English

Posting Date: 9 May 2025

Function: Service

Unit: Business

Location: Building 31, Budapest, Hungary

Additional Posting Date: 10/04/2025

Additional Details:

• Function: Service
• Location options: Budapest or Debrecen
• Shift Work: Flexibility required for scheduled shifts across time zones
• On-Call Rotation: Participation may be required, including outside regular hours

This role requires colleagues to work in shifts at either Budapest or Debrecen office, with a hybrid work model (3 days in the office, 2 days remote). Fluency in French is essential.

Our organization has a rich history of using communications to make a better world, rooted in innovation and inclusivity. We support critical infrastructure for emergency services, hospitals, banks, and more, aiming to deliver technology solutions that are simple, personal, and brilliant.

We offer opportunities for personal growth, learning, and career development in a fast-changing digital environment. Join us if you are driven, optimistic, and resilient.

Key Responsibilities

1. Provide technical support for enterprise customers, utilizing skills from internal training.
2. Support Voice and Data devices from Avaya and Cisco.
3. Coordinate resolution processes between customers, suppliers, and resolver teams.
4. Manage contractual obligations with suppliers.
5. Meet customer needs in line with business requirements.
6. Work cooperatively within teams to achieve goals.
7. Communicate effectively and create positive impressions.
8. Organize and understand complex problems systematically.
9. Take responsibility for decisions and their consequences.
10. Proactively address future issues and implement solutions.
11. Manage stress effectively in a demanding environment.

Professional Skills:

• ITIL and Cisco troubleshooting experience (advantageous)
• Customer support experience (advantageous)
• Recent graduates are welcome
• Network skills are required
• Fluent in English and French

Our core values include leading inclusively and safely, owning outcomes, delivering for customers, demonstrating commercial awareness, fostering a growth mindset, and building future-ready teams.

BT, with over 175 years of heritage, is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We are committed to diversity, inclusion, and making a positive societal impact.

We welcome flexible working arrangements and are committed to providing reasonable adjustments during the recruitment process. We encourage candidates from diverse backgrounds to apply, even if they do not meet every qualification listed.