Technical Support Specialist

Harris Computer; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company is seeking a passionate Technical Support Specialist to join their dynamic support team. You will be the go-to expert for resolving software-related issues and ensuring healthcare professionals can deliver quality patient care. This role offers a flexible remote work setup and competitive compensation with comprehensive benefits.

Benefits

Flexible remote work setup

Comprehensive benefits

Paid time off

Qualifications

• Excellent communication skills and customer-centric attitude.
• Basic understanding of Microsoft Windows and remote tools.
• Proven ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Deliver prompt support via phone, email, and chat for EHR users.
• Troubleshoot technical issues and guide users step-by-step.
• Assist with product setup, software implementation, and data migration.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Microsoft Windows

Microsoft Dynamics

SQL

Job description

At Amazing Charts, we empower independent medical practices with user-friendly, cost-effective Electronic Health Record (EHR) solutions. We're seeking a Technical Support Specialist who is passionate about technology and service excellence to join our dynamic support team.

Why This Role Matters:
As a frontline representative of Amazing Charts, you’ll be the go-to expert helping healthcare professionals resolve software-related issues, navigate features, and get the most out of our platform. Your work ensures clinicians can focus on what truly matters—delivering quality patient care.

What You’ll Be Doing:

• Deliver prompt, knowledgeable support via phone, email, and chat for EHR users.

• Troubleshoot technical issues using remote access tools and guide users step-by-step.

• Assist with product setup, software implementation, and data migration.

• Maintain detailed and accurate documentation of all support interactions.

• Collaborate with interface vendors and internal teams to resolve interoperability concerns.

• Escalate unresolved or complex issues appropriately to ensure timely resolution.

• Stay updated on product enhancements and proactively support users during new feature rollouts.

What You Bring:

• Excellent communication skills and a customer-centric attitude.

• Proven ability to prioritize tasks in a fast-paced, remote work environment.

• Basic understanding of Microsoft Windows, file systems, and remote tools.

• Familiarity with medical software, Microsoft Dynamics, or SQL is a plus (but not required).

• Strong attention to detail and a knack for solving problems.

Why Join:

• Flexible remote work setup and supportive team culture.

• Opportunity to contribute to meaningful work in the healthcare tech space.

• Competitive compensation with comprehensive benefits and paid time off.

• A company rooted in clinical understanding—founded by a physician, built for practices.

About Us:
Amazing Charts, a Harris Healthcare company, was founded in 2001 with a mission to simplify EHR for independent practices. We’ve earned a reputation for providing intuitive, affordable solutions backed by exceptional customer service. Join us in transforming the way healthcare works—one provider at a time.

Apply today and help us support the heroes in healthcare.