Technical Support Specialist - Utilities

Badger Meter Inc; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Annual Bonus

Comprehensive Health Coverage

Tuition Reimbursement up to $5,250

Retirement Savings with employer contributions

Job summary

Badger Meter Inc is seeking a Technical Product Specialist I to assist customers across North America in troubleshooting and resolving issues related to our advanced water technology solutions. This role is pivotal in maintaining customer confidence in high-pressure situations, combining technical support with exceptional communication skills.

The ideal candidate will have a Bachelor's degree in a related field and some experience in technical support or customer service. We offer a competitive compensation package and a collaborative work environment in Milwaukee.

Qualifications

• Strong verbal and written communication skills to explain technical concepts clearly.
• Ability to stay composed in fast-paced or high-pressure situations.
• Demonstrated problem-solving skills and structured troubleshooting processes.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels with professionalism.
• Diagnose and resolve product issues using structured troubleshooting methods.
• Build trust with customers by actively listening and clarifying issues.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in Information Technology, Engineering, or related field

Tools

CRM or ticketing tools

Job description

Badger Meter - Where Every Drop Counts. At Badger Meter, we are a leading global water technology company with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue, and reduce waste. Every employee is an important part of our success, shaping a more sustainable future.

What You Will Contribute

As a Technical Product Specialist I, you’ll serve as a key point of contact for customers across North America—helping them troubleshoot issues, restore service, and get the most out of our smart water solutions. This is a high-impact, customer‑facing technical support role where you’ll combine problem‑solving skills with clear communication to guide customers through real‑world product challenges. You’ll play a critical role in maintaining customer confidence especially during time‑sensitive or high‑pressure situations.

What You’ll Do

Customer Support & Troubleshooting

• Respond to customer inquiries via phone, email, and other communication channels with professionalism and urgency.
• Diagnose and resolve product issues using structured troubleshooting methods.
• Clearly explain technical concepts to customers with varying levels of technical knowledge.
• Document interactions, troubleshooting steps, and outcomes with accuracy and detail.

Customer Experience

• Build trust with customers by actively listening, clarifying issues, and confirming solutions.
• Maintain a calm, confident presence when working with frustrated or impacted customers.
• Use de‑escalation techniques to manage challenging conversations.

Collaboration & Escalation

• Partner with cross‑functional teams (Engineering, Product, Customer Care) to resolve complex issues.
• Escalate issues outside your scope while maintaining ownership of the customer experience.
• Support internal teams, including Customer Service, with product and configuration questions.

Operations & Workload Management

• Manage multiple customer interactions in a high‑volume support environment.
• Prioritize competing requests and adapt quickly during peak periods or service disruptions.
• Participate in rotational on‑call or after‑hours support as needed.

What It Takes to Succeed

Must‑Have Qualifications

• Strong communication skills (verbal and written) with the ability to explain technical concepts clearly.
• Ability to stay composed and effective in fast‑paced or high‑pressure situations.
• Demonstrated problem‑solving skills and ability to follow structured troubleshooting processes.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple tasks and customer interactions simultaneously.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
• 0–2 years of experience in technical support, customer support, or a similar role.
• Exposure to hardware, software, or connected/IoT products.
• Familiarity with CRM or ticketing tools.

Work Environment & Schedule

Office‑based role located in the Milwaukee area. High‑volume customer support environment requiring frequent phone and computer use. Ability to sit for extended periods and work in a team‑oriented setting. Participation in a rotating on‑call schedule to support customer needs.

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Retirement Savings – Badger Meter contributes 25cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. The company also contributes 5% of your eligible compensation to your Defined Contribution account annually.
• Additional access to a certified financial planner at no cost.
• Employer‑Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more.
• Educational Assistance – Tuition Reimbursement up to $5,250.
• Voluntary benefits including additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm. Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm