Technical Support Specialist – T1

AUTOSOL; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Houston is seeking a Technical Support Specialist to provide exceptional technical support for their innovative products. The ideal candidate will have a strong background in technical customer support, excellent communication skills, and a willingness to work both independently and collaboratively. This full-time role offers competitive salaries and comprehensive benefits in a dynamic work environment.

Benefits

Comprehensive health plans

Matching 401K

Profit sharing

Qualifications

• 1+ years experience in technical customer support.
• Willing to provide after-hour call support.

Responsibilities

• Provide technical support for products based on customer feedback.
• Work independently and as part of a team.

Skills

Communication

Interpersonal Skills

Education

BS in Computer Information Systems

BS in Computer Engineering

Tools

AUTOSOL software

AUTOSOL Enterprise Server

AUTOSOL Communication Manager

Job description

Ready to Share Your Talents in a Rewarding Career?

Technical Support Specialist – T1

Technical Support Specialist Job Description

Successful technical support specialist candidates must be highly motivated and willing to work as part of the support staff to provide technical support for our products based on industry needs and customer feedback. Interested candidates must have excellent communication skills and interpersonal skills.

Basic Qualifications

• BS in Computer Information Systems or Computer Engineering. In lieu of a BS degree, experience in communications and data transfer is acceptable.
• Experience in technical customer support.
• Excellent written and verbal communication skills.
• Able to work independently and as a team player with excellent interpersonal skills.
• After-hour call support is required.

Desired Skills

• Familiarity with AUTOSOL software and hardware products, AUTOSOL Enterprise Server (AES), and AUTOSOL Communication Manager (ACM).
• Knowledge of Remote Terminal Unit (RTU) and Programmable Logic Controller (PLC) protocols and capabilities for Electronic Flow Meter (EFM), controls and data retrieval.
• Experience with cellular, satellite and radio communications, and data transfer.
• Building and delivering internal training (including classroom theory and hands-on practicum.)

Location

Houston, Texas in-person preferred

Remote option for applicants from the following states and provinces: Louisiana, Florida, Texas, and Alberta, Canada.

Job Type

Full-time

Full Benefits

Years of Experience

1+ years

About the Company

AUTOSOL is a Houston-based company specializing in remote data collection for measurement and Supervisory Control and Data Acquisition (SCADA) systems. Our cutting-edge products and designs have provided 37 years of continuous growthin the oil & gas, water/wastewater,and building automation industries.. We are located in the Clear Lake area of Houston.

We provide a structured hands-on agile environment while promoting an independent kind of creativity. We provide highly competitive salaries, comprehensive health plans, matching 401K, and profit sharing, in addition to many other benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.