Sr Support Specialist

Koniag Government Services; Kettering (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr Support Specialist to provide essential technical and functional support for government programs. This role involves troubleshooting applications in a cloud environment and coordinating client requests while ensuring compliance with IT mandates. Candidates should possess strong communication skills and a proactive attitude, with a background in IT network environments. Join a dynamic team where your contributions will directly impact the success of critical government operations, all while enjoying a competitive compensation package and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Matching

Paid Holidays

Three Weeks Paid Time Off

Flexible Spending Accounts

Qualifications

• U.S. Citizenship and background investigation eligibility required.
• 4+ years of experience in IT Network environments.

Responsibilities

• Lead technical support for the GB4 Program and troubleshoot issues.
• Document customer issues and supervise root-cause analysis.

Skills

Technical Support

Troubleshooting

Helpdesk Ticketing Systems

Multitasking

Communication Skills

IT Network Experience

Education

Bachelor's Degree

Relevant Work Experience

Tools

Customer Ticketing System

Job description

Koniag Emerging Technologies (KET), a Koniag Government Services company, is hiring an experienced Sr Support Specialist to support KET and our government customer. This position will be located at our customer’s site in Kettering, OH.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

KET is seeking a Sr Support Specialist to provide technical and functional support for the AFLCMC/GB4 program. The selected candidate will assist application teams to maintain and troubleshoot applications operating in the cloud environment. Candidate must have a positive attitude and the flexibility to adjust to US Air Force and DoD IT mandates pertaining to the development and security safeguards of application systems.

Responsibilities:

• Provide leadership to the technical and functional support for the GB4 Program
• Troubleshoot and document HW and SW issues using best practices
• Lead support team to coordinate client requests
• Track customer issues in the customer ticketing system
• Supervise root-cause analysis of issues
• Assess issue escalation and provide solutions
• Assess and document risks for the environment

Required Skills/Experience:

• Must be a U.S. Citizen
• Holds a successfully completed in-scope NACI, NACLC, T1, or higher background investigation or is eligible for an interim public trust while undergoing a new NACI, NACLC, T1, or higher background investigation.
• Bachelor’s degree or relevant work experience
• Experience with helpdesk ticketing system
• Ability to multitask
• 4 years of experience working in an IT Network environment.

Preferred Skills/Experience:

• Working knowledge of AF logistics systems and AF cataloging systems
• Agile trained and/or certifications
• Working knowledge of software life cycle management

Physical and/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists

Working Environment & Conditions:

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352