Technical Support Specialist, Sr

Entergy; New Orleans (LA); On-site; USD 85,000 - 105,000; Full time

Job summary

Entergy is seeking an experienced engineer/technician to develop, implement, and manage improvement projects aimed at enhancing reliability, efficiency and safety of the plant. The role covers plant, plant support, or fleet maintenance environments.

You will conduct root cause analysis, provide technical support, monitor performance data, and lead complex projects while coordinating with maintenance, outage teams, and IT. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum Education: High school diploma or GED or equivalent experience.
• Preferred: Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field.
• Minimum Experience: At least 6–8 years of power plant or relevant technical experience is preferred.
• Must possess good computer skills and proficiency in Microsoft Toolkit.
• Ability to work independently and have good communication skills.
• Duties often require call outs and work after normal hours.
• Be able to keep records and reports.

Responsibilities

• Conduct root cause analysis and prepare reports for management use
• Provide primary or backup technical support for various plant systems and processes
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data
• Provide technical support to maintenance, outage, and smaller capital projects
• Technical Lead on specific/complex projects
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs
• Maintain/Monitor DCS, Mark VI, and Allen Bradley Control systems; make approved logic changes
• Oversee Alarm Management System and assist IT with plant computer system problems
• Train upcoming Production Techs in DCS, Mark VI, and Allen Bradley Control Systems
• Engage in project management and plant maintenance activities
• Relays

Skills

Microsoft Toolkit

Education

High school diploma or GED

Associate degree in Engineering Technology

Bachelor’s degree in Science in a technical field

Job description

JOB SUMMARY/PURPOSE:

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance.

JOB DUTIES/RESPONSIBILITIES:

• Conduct root cause analysis and prepare reports for management use
• Provide primary or backup technical support for various plant system and processes
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and smaller capital projects
• Technical Lead on specific / complex projects
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs
• Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.)
• Maintain and Monitor DCS, Mark VI, and Allen Bradley Control systems
• Make approved logic changes in DCS
• Oversee Alarm Management System
• Work in conjunction with IT on any plant computer system problems
• Train upcoming Production Techs in the DCS, Mark VI, and Allen Bradley Control Systems
• Project management
• Maintain the plant
• Relays

MINIMUM REQUIREMENTS:

• Minimum Education: High school diploma or GED or equivalent experience
• Preferred: Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field
• Minimum Experience: At least 6 – 8 years of power plant or relevant technical experience is preferred
• Minimum Knowledge, Skills and Abilities: Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports