Technical Support Specialist, Sr

Entergy Corporation; Louisiana; On-site; USD 85,000 - 110,000; Full time

Job summary

Entergy is seeking a Senior Technical Support Specialist to enhance reliability, efficiency, and safety across plant operations. The role covers plant, plant support, or fleet maintenance environments, with onsite work in Sterlington, LA.

Responsibilities include leading root-cause analysis, providing primary or backup technical support, and managing improvement projects to enhance safety and performance. The position requires strong problem-solving, ability to interpret plant data, experience

Qualifications

• Proficiency in Microsoft Toolkit and strong computer skills.
• Ability to work independently with minimal supervision.
• Effective communication and documentation abilities.
• Willingness to work after hours as needed.
• Keep clear records and reports for plant operations.

Responsibilities

• Conduct root cause analysis and prepare management reports.
• Provide primary or backup technical support for plant systems.
• Analyze plant performance data to improve operations.
• Support maintenance, outages, and capital projects.
• Lead on complex projects as technical lead.
• Assist with shop repairs and equipment condition assessments.
• Engage in diagnostic services (vibration analysis, infra-red, etc.).
• Maintain DCS, Mark VI, and Allen Bradley systems; implement approved logic changes.
• Oversee Alarm Management System and coordinate with IT on plant PCs.
• Train Production Techs on DCS/Mark VI/Allen Bradley.
• Assist with project management and relay maintenance.

Skills

Microsoft Toolkit

Computer skills

Independent work

Communication skills

After-hours availability

Record keeping

Education

High school diploma or GED

Associate degree in Engineering Technology

Bachelor’s degree in Science (technical field)

Tools

DCS

Mark VI

Allen Bradley Control Systems

Job description

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Location: Sterlington, Louisiana, United States

Company: Entergy

Job Title: Technical Support Specialist, Sr

PS Job Title: Technical Support Specialist, Sr

Work Place Flexibility: Onsite

Legal Entity: Entergy Louisiana, LLC

JOB SUMMARY/PURPOSE:

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance.

JOB DUTIES/RESPONSIBILITIES:

• Conduct root cause analysis and prepare reports for management use
• Provide primary or backup technical support for various plant system and processes
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and smaller capital projects
• Technical Lead on specific / complex projects
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs
• Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.)
• Maintain and Monitor DCS, Mark VI, and Allen Bradley Control systems
• Make approved logic changes in DCS
• Oversee Alarm Management System
• Work in conjunction with IT on any plant computer system problems
• Train upcoming Production Techs in the DCS, Mark VI, and Allen Bradley Control Systems
• Project management
• Maintain the plant Relays
• High school diploma or GED or equivalent experience
• Preferred:
  • Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field
• At least 6-8years of power plantor relevant technical experience is preferred

Minimum Knowledge, Skills and Abilities:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports
• None

Primary Location: Louisiana - SterlingtonLouisiana : Sterlington
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 125217
PS Job Title: Technical Support Specialist, Sr
Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Here to view the EEO page, or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.