Technical Support Specialist – Solar & Welding (Hybrid)

Fronius USA; Portage (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work options

PTO + holidays

401(k) matched

Medical/Dental/Vision for employee

Family coverage

Job summary

Fronius USA, LLC is seeking a Technical Support Representative to diagnose issues and guide customers through corrective actions in Indiana. The role involves multi-channel support via phone and email, collaborating with internal teams to escalate unresolved problems and maximize customer satisfaction.

The ideal candidate combines independent work with teamwork, excellent communication, and strong problem-solving abilities, while handling CRM tasks and product inquiries in a hybrid work setting.

Qualifications

• Associate degree or technical certification required.
• 1+ years of experience in a related field preferred.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Offers email and telephone support for customer inquiries and issues.
• Diagnoses issues and guides customers through corrective actions.
• Escalates unresolved issues to internal teams to maximize satisfaction.
• Maintains effective time management and organization.
• Provides product information and recommendations to customers.
• Supports welding, solar, and energy product inquiries as needed.
• Adheres to escalation guidelines and company policies.
• Performs other duties as assigned by management.

Skills

Customer service

Communication

Problem solving

Time management

Multi-tasking

Education

Associate degree or Technical Certification

Tools

CRM software

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Fronius USA, LLC is seeking a Technical Support Representative to diagnose issues and guide customers through corrective actions in Indiana. The role involves multi-channel support via phone and email, collaborating with internal teams to escalate unresolved problems and maximize customer satisfaction.

The ideal candidate combines independent work with teamwork, excellent communication, and strong problem-solving abilities, while handling CRM tasks and product inquiries in a hybrid work setting.