Technical Support Specialist – Security Systems

Digital Monitoring Products; Springfield (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Onsite medical clinic for employees and families

Medical, Dental, and Life Insurance

401k plan

Paid vacation/holidays

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products is seeking a Technical Support Technician in Springfield, MO. This role involves providing technical assistance to dealers and ensuring customer satisfaction through effective problem-solving.

Ideal candidates will possess excellent verbal communication skills, a strong attention to detail, and the ability to troubleshoot quickly. Benefits include health insurance, a 401k plan, and unique perks like free security systems and UPS shipping.

Qualifications

• Excellent verbal communication skills; able to convey competence, confidence and empathy.
• Demonstrated proficiency in typing and detail orientation.
• Ability to troubleshoot or problem solve efficiently.

Responsibilities

• Answer technical questions through various means of communication.
• Focus primarily on customer needs and develop productive relationships.
• Find solutions without leaving callers without resolution steps.
• Take detailed notes during calls to ensure job excellence.
• Verify answers by testing or checking documentation.
• Develop knowledge of the security industry through dealer interaction.
• Adhere to DMP Data Classification Standard.

Skills

Verbal communication skills

Typing proficiency

Attention to detail

Problem-solving ability

Ability to learn technical materials

Job description

Digital Monitoring Products is seeking a Technical Support Technician in Springfield, MO. This role involves providing technical assistance to dealers and ensuring customer satisfaction through effective problem-solving.

Ideal candidates will possess excellent verbal communication skills, a strong attention to detail, and the ability to troubleshoot quickly. Benefits include health insurance, a 401k plan, and unique perks like free security systems and UPS shipping.