Technical Support Representative

Digital Monitoring Products; Springfield (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Onsite medical clinic for employees and families

Medical, Dental, and Life Insurance

401k plan

Paid vacation/holidays

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products is seeking a Technical Support Technician in Springfield, MO. This role involves providing technical assistance to dealers and ensuring customer satisfaction through effective problem-solving.

Ideal candidates will possess excellent verbal communication skills, a strong attention to detail, and the ability to troubleshoot quickly. Benefits include health insurance, a 401k plan, and unique perks like free security systems and UPS shipping.

Qualifications

• Excellent verbal communication skills; able to convey competence, confidence and empathy.
• Demonstrated proficiency in typing and detail orientation.
• Ability to troubleshoot or problem solve efficiently.

Responsibilities

• Answer technical questions through various means of communication.
• Focus primarily on customer needs and develop productive relationships.
• Find solutions without leaving callers without resolution steps.
• Take detailed notes during calls to ensure job excellence.
• Verify answers by testing or checking documentation.
• Develop knowledge of the security industry through dealer interaction.
• Adhere to DMP Data Classification Standard.

Skills

Verbal communication skills

Typing proficiency

Attention to detail

Problem-solving ability

Ability to learn technical materials

Job description

Brief Description

If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.

Qualifications

• Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
• Demonstrated proficiency in typing.
• High degree of accuracy/detail oriented.
• Ability to troubleshoot or problem solve.
• Ability to learn technical materials quickly.

Responsibilities

• Answer technical questions through any means of communication.
• Make customers and their needs a primary focus of actions; develop and sustain productive customer relationships.
• Find solutions, do not leave callers without a resolution or steps to resolution.
• Demonstrate job excellence by taking detailed notes of everything that happens during calls.
• Verify answers are correct by testing or checking documentation.
• Develop knowledge of security industry and its products through dealer interaction.
• Observe and adhere to DMP Data Classification Standard.

Apply your talent. Make a difference. Enjoy the rewards.

EOE/Vet/Disabled

Summary

Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.