Technical Support Specialist – Residential Energy Systems

Koolbridge Energy Inc; Arizona; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

Koolbridge Energy is seeking a customer-focused Technical Support Specialist to assist installers and electrical contractors with installation, commissioning and troubleshooting of the Smart Load Center (SLC). You will also help homeowners with the SLC app and daily operation by phone, email and video, with thorough training provided.

Responsibilities include troubleshooting with solar, battery and generator integrations, reading wiring diagrams, and coordinating with engineering on complex

Qualifications

• Understanding of residential electrical systems; ability to read wiring diagrams and installation manuals.
• Safety-first troubleshooting and clear communication with electricians and homeowners.
• Comfort with computers, mobile apps and support software.

Responsibilities

• Support installers with SLC installation, wiring, configuration, commissioning and troubleshooting.
• Troubleshoot integration with solar inverters, batteries and generators.
• Assist homeowners with the SLC app, Bluetooth pairing and data communications.
• Review panel schedules against Koolbridge guidelines and escalate code questions to engineering.
• Own support cases through the ticketing/CRM system and meet response targets.
• Escalate complex issues to engineering; coordinate returns and warranty claims.
• Maintain troubleshooting guides and training materials; share recurring issues with teams.
• Support training for Certified Installer Program and assist with on-site commissioning.
• Travel to 3-4 industry events per year and occasional field visits.

Job description

Koolbridge Energy designs and manufactures the Smart Load Center (SLC), a patented dual-bus, UL 67 listed residential load center that manages solar, battery, grid and generator power at the circuit level.

We're looking for a customer-focused Technical Support Specialist to help installers and electrical contractors with installation, commissioning and troubleshooting, and to help homeowners with the SLC app and everyday operation. You'll provide clear, practical support by phone, email and video. We'll train the right person on our product; prior smart-panel experience isn't required. Reports to: Chief Operating Officer

Responsibilities

• Support qualified installers with SLC installation, wiring, configuration, commissioning and troubleshooting, using diagrams, site photos, app data and customer descriptions
• Troubleshoot integration with solar inverters, batteries, and generators connected through compatible hybrid inverters
• Help homeowners and installers with the SLC app, Bluetooth pairing, inverter and battery communications such as Modbus, and state-of-charge and load data
• Review panel schedules and circuit assignments against Koolbridge installation guidelines, and elevate code questions to engineering
• Own support cases through resolution in our ticketing and CRM system, meeting response targets and keeping clear records
• Escalate complex, safety-related and potential product-defect issues to engineering; help coordinate returns and warranty claims
• Maintain troubleshooting guides, FAQs and how-to materials; share recurring issues with engineering and product teams
• Support Certified Installer Program training and occasionally assist with on-site commissioning and field visits
• Travel to 3-4 industry events per year, plus occasional field visits

What we're looking for

• Working knowledge of residential electrical systems, including panels, breakers, grounding and bonding, and basic load calculations
• Familiarity with the National Electrical Code (NEC) as it applies to residential, solar, battery and backup-power installations
• Ability to read wiring and single-line diagrams, specifications and installation manuals
• Methodical, safety-first troubleshooting and clear communication with both electricians and homeowners
• Patience, organization and follow-through, including when customers are under job-site pressure
• Comfort with computers, mobile apps and support software, and the ability to work independently within a small team

Helpful experience

Experience with solar, batteries, generators, smart panels, device connectivity or electrical fieldwork is a plus. Electrical licenses, apprenticeships and NABCEP certifications are welcome but not required. Technical support, customer service, documentation or training experience is also helpful.

Details

• Location: remote, with a preference for candidates in the Western or Midwest US
• Hours: [core hours, e.g. 8 am - 5 pm local time], coordinating with our North Carolina team to cover installers across US time zones
• Reports to: [name and title]
• Travel: 3-4 industry events per year, plus occasional field visits

What we offer

• Comprehensive SLC and installer-ecosystem training, close collaboration with engineering and product development, and the opportunity to help shape customer support as our national installer network grows.