Sales Support Engineer

S&C Electric Company; Chicago (IL); Hybrid; USD 74,000 - 98,000; Full time

Job summary

S&C Electric Company is seeking a Sales Support Engineer to join our Inside Sales Support team. You’ll collaborate with outside sales, application engineering, and design engineering to develop effective solutions using S&C products and services.

The role includes reviewing customer specifications, preparing price estimates, quotations, and sales orders, and supporting the order through design and production. Travel as required; hybrid work schedule with standard hours.

Qualifications

• BS in Mechanical or Electrical Engineering or equivalent experience.
• 0–3 years' experience applying switchgear with customer interaction.
• Understanding of electromechanical products and communications equipment.
• Ability to discuss needs with senior team members and map to S&C solutions.
• Effective communication to present concepts clearly to diverse stakeholders.
• Strong organizational and project-management skills.
• Interpersonal skills to build collaborative relationships.
• Self-motivated to thrive in a fast-paced environment and meet deadlines.
• Basic financial acumen for sales proposals.
• Proficient with Oracle and MS Office; knowledge of Salesforce.

Responsibilities

• Provide pre-sales technical support to customers and outside sales.
• Leverage product knowledge to tailor S&C solutions.
• Prepare price estimates, quotations, and sales orders with other departments.
• Act as main contact for customers and sales teams; respond to queries.
• Participate in customer visits and acceptance testing.
• Contribute to process-improvement activities per LPS principles.
• Adhere to all company policies and rules.

Skills

Customer communication

Sales support

Cross-functional collaboration

Presentation skills

Problem solving

Organizational skills

Time management

Interpersonal skills

Fast-paced adaptability

Numerical ability

Education

Bachelors of Science in Mechanical or Electrical Engineering

Tools

Oracle

Microsoft Office

Salesforce.com

CRM software

Job description

Job Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Job Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Hours

• 8:00 am – 5:00 pm (Mon-Fri) Hybrid

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $73,920 - $97,885 Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.

Join Our Team as a Sales Support Engineer!

Are you passionate about Sales Support? S&C Electric Company is seeking a dynamic individual to join our Inside Sales Supportfunction. As a Sales Support Engineer you’ll be crucial in ensuring smooth operations and supporting our diverse team.

As part of the Sales Operations organization, the Sales Support team members are the primary liaison between the outside sales force and production operations for all S&C’s Pad-Mounted Gear engineer-to-order products.

The Sales Support Engineer primary responsibilities include reviewing system applications with customers, outside sales, application engineering, and design engineering to collaboratively develop effective solutions using S&C products and services. Responsibilities also include developing custom pricing, issuing quotations, creation of sales orders, and general oversight of the orders throughout the design and production cycle.

Key Responsibilities

• Provide pre-sales technical support to customers and the outside sales team, including reviewing customer specifications and assisting in formulating the commercial strategy to best address customer needs.
• Act as a source of product knowledge for customersleveraging a comprehensive understanding of S&C's offerings and customization capabilities to tailor solutions to specific application requirements.
• Prepare key customer deliverables, including price estimates, quotations, and sales orders in collaboration with the outside sales team and other departments at S&C.
• Act as a key point of contact for customers, outside sales, and inside sales, responding to application, technical, and commercial queries with timely responses, escalating and connecting with other experts S&C when needed.
• Participate in customer visits, including plant tours, acceptance testing, and associated functions. Offer application expertise and answer questions, using information gathered from visits to ensure application proposals are accurate and correctly address the needs of the customer.
• Participate in process improvement activities, acting as a knowledge source and recommending solutions to improve processes in accordance with LPS principles.
• Understand and comply with all applicable Company policies and rules.

What You’ll Need To Succeed

• Bachelors of Science degree in Mechanical or Electrical Engineering or equivalent experience
• 0-3 years of demonstrated experience directly supporting the application of medium—or low-voltage switchgear, with direct customer interaction.
• Basic understanding of electromechanical products, mechanical concepts, and communications equipment/protocols.
• Ability to initiate engaging discussions with senior members of the group to identify project specific needs and articulate how S&C’s solutions address those issues.
• Skilled in conveying key concepts effectively and addressing objections collaboratively with supporting team members.
• Solid communication skills, (written, verbal, listening and presentation), able to articulate basic technical concepts clearly and concisely to a diverse range of stakeholders
• Sound organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands
• Rounded interpersonal skills to establish meaningful relationships and foster collaborative working relationships amongst diverse audiences
• Self-motivated with the demonstrated ability to thrive in a fast-paced environment, including the ability to meet tight deadlines.
• Basic financial acumen and numerical ability with the ability to understand the details of sales proposals.
• Proficient computer skills, including experience using Oracle and Microsoft Office suite (Excel, Word, Outlook)
• Good working knowledge of CRM and other sales-related software, including Salesforce.com.
• The ability to travel as required.

MAJOR PHYSICAL DEMANDS

• Standing: Occasional standing for work
• Lifting: Occasional lifting of switchgear components, less than 40 pounds
• Walking: Occasional walking throughout the facility
• Carrying: Occasional carrying of light objects
• Pushing: Infrequent pushing of objects
• Pulling: Infrequent pulling of objects
• Bending: Occasional bending during access to equipment
• Reaching: Infrequent reaching
• Handling: Occasional handling of parts or tools
• Environment: Standard office / lab work space with occasional trips to factory areas

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail] .

No fixed deadline

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people‑first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent‑development programs and involved leadership.

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave

Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).

About The Team

On the Sales team, we work with our customers to help them adopt innovative and ground‑breaking technology that revolutionizes the electrical industry. We're recognized as one of the best sales teams in the industry, not only because we go the extra mile for our customers, but because we bring technical savvy, industry experience, and hands‑on expertise to the job. We're on the ground with our customers and can see first‑hand how we’re transforming the grid together.