Technical Support Specialist - Residential

VISIONARY COMMUNICATIONS LLC; Sheridan (WY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401k with 6% match

Medical, dental, vision plans

HAS with high-deductible health plan

Paid time off & holidays

Parental leave

Disability & life insurance

Job summary

Visionary Broadband in Wyoming is seeking a Technical Support Specialist - Residential to join our on-site team. This full-time role requires handling customer issues, maintaining knowledge of the company network, and delivering quick, accurate solutions in Casper, Gillette, or Sheridan.

You will work with multiple systems, document responses, and contribute to excellent service. We offer a comprehensive benefits package and opportunities for growth within Visionary Communications.

Qualifications

• Basic understanding of networking and networking equipment.
• Attention to detail and thorough documentation.
• Strong customer service skills for phone and in-person support.
• Patience and a willingness to learn.
• Ability to work across multiple systems simultaneously.

Responsibilities

• Listen to customer issues and provide quick, accurate solutions.
• Maintain knowledge of the company's network and product offerings.
• Document interactions and assist customers with on-site inquiries.

Skills

Networking basics

Detail oriented

Customer service

Patience

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist - Residential

Full Time Casper, WY, US

3 days ago Requisition ID: 1418

Salary Range: $19.23 To $21.00 Hourly

Technical Support Specialist - Residential

Location: Gillette WY. Casper, or Sheridan WY

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region.

Job Summary

Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Qualifications

• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time
• Comprehensive benefits package (available the 1 st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

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