Technical Support Specialist (Onsite in Indianapolis, IN)

Resultant Consulting Group; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their Indianapolis team. In this role, you will provide exceptional support to clients, ensuring their needs are met while exceeding expectations. You will be responsible for preparing hardware, maintaining documentation, and collaborating with team members to deliver timely solutions. This is an excellent opportunity for individuals passionate about technology and customer service, offering a supportive environment where your contributions can make a significant impact. Join a team that values humility, teamwork, and professional growth.

Benefits

Self-managed PTO

401k matching

Parental leave

Professional development

Qualifications

• 1-3 years of experience in a technical support role.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide exceptional support to clients and exceed expectations.
• Prepare desktops and laptops for clients and maintain documentation.

Skills

Customer Service Skills

Technical Communication

Desktop Support

Problem Solving

Team Collaboration

Education

High School Diploma

Associate Degree in IT

Tools

Desktop Support Software

Ticketing Systems

Job description

Technical Support Specialist (Onsite in Indianapolis, IN)

• Full-time
• Department: MS_Service Delivery Team
• Business Unit: Managed Services

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. We are problem solvers and industry experts working alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We understand our clients' goals and challenges to drive outcomes that serve organizations, people, and communities. Our team works with clients across sectors to solve complex challenges through data analytics, technology solutions, and digital transformation. We prioritize understanding who they are, how they work, and their aspirations to effectively address their problems. Building strong, client-focused relationships is central to our approach.

Founded in Indianapolis in 2008, Resultant now employs over 450 team members working remotely and from offices across the U.S., including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

To support our growth and solve our clients’ toughest problems, we seek a Technical Support Specialist to join our Indianapolis team. If you enjoy solving problems and adding value, consider your typical day:

• Providing exceptional support to clients, exceeding their expectations
• Escalating customer support issues appropriately and communicating effectively
• Preparing desktops, laptops, and hardware for clients
• Maintaining accurate and up-to-date customer documentation
• Delivering operational and project commitments with the customer team
• Performing customer maintenance activities
• Monitoring alerts and responding appropriately
• Collaborating with team members to meet client needs
• Organizing, prioritizing, planning, and delivering work on time

Qualifications and skills include:

• Excellent communication and customer service skills, both written and oral
• Ability to explain technical issues clearly to non-technical audiences
• Willingness to participate in on-call rotation and provide after-hours support
• 1-3 years of experience as a Desktop Support Specialist or similar role
• Preferred experience with MSP environments
• Knowledge of servers, networks, computers, user support, and relevant applications
• Legal authorization to work in the U.S. without sponsorship
• Residency in Indianapolis, IN, as this is an onsite role

About us:

• We are humble, hungry, and smart. We solve big problems, serve many clients, and focus on outcomes.
• We are team-oriented, dedicated to our mission and to each other's success.
• We offer competitive compensation, including self-managed PTO, 401k matching, parental leave, and professional development.
• Our leaders exemplify our values, serving as servant leaders.
• We value talent and challenge you to join us!

What our team members say: