Technical Support Specialist (non-IT)

Springs Window Fashions; Pennsylvania; Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K & matching

Bonus opportunities

Career path advancement

Employee discounts

Employee Assistance Programs

Holidays off

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health & Flexible Spending Accounts

Paid Time Off

Paid holidays

Tuition Reimbursement

Descripción de la vacante

The Best Experience Company is hiring for a Customer Service role in Pennsylvania. The position focuses on inbound calls, pre-sales assistance, and post-sales support for Springs Window Fashions products. You will handle orders, provide product information, and assist with status updates in a fast-paced office setting.

We offer a comprehensive benefits package and opportunities for advancement. Strong communication and relationship-building skills are essential for success in this role.

Formación

• High school diploma required.
• Basic computer skills required.

Responsabilidades

• Inbound calls – no sales calls or cold calling.
• Pre-Sales assistance.
• Enter orders – sample swatches, quotes, new orders.
• Post-Sales assistance.
• Status updates/order tracking.
• Troubleshooting using available guides.
• Enter orders – parts, repair, remakes.
• Issue credits.

Conocimientos

Good communication

Relationship building

Analytical skills

Basic computer skills

Multitasking

Reliability

Educación

High school diploma

Descripción del empleo

The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Description

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Our Team

At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers.

Salary

$16.50 an hour with opportunities for continued advancement.

Benefits Offered

All associates

• 401K & matching
• Quarterly bonus/gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off

Full Time Associates

• Health
• Vision
• Dental
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts
• Paid Time Off
• Paid holidays
• Tuition Reimbursement

We strive to create a fun and engaging work environment. We do fun things like…

• Monthly pop up events/competitions (various in nature) like…
• Popsicle Parades
• Pizza Parties

The list goes on…

• Holiday Luncheons
• Annual Customer Service Week Celebration in October

Job Summary

• Inbound Calls – no sales calls or cold calling
• Pre-Sales Assistance
• Assist with things like
• Answer questions about products from our catalogs and help screens
• Enter orders - sample swatches, quotes, new orders
• Post-Sales Assistance
• Assist with things like
• Status updates/order tracking
• Troubleshooting using available guides
• Enter orders – parts, repair, remakes
• Issue credits

Requirements

Education and Experience

• High school diploma
• Basic computer skills

Skills/Training

• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability

Physical Requirements

• Work conditions are normal for an office environment; hours for this role are 10:00 am - 6:30 pm, or 11:30 am - 8pm Monday - Friday

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.