Technical Support Specialist - Management Analyst 3

State of Minnesota; Saint Paul (MN); On-site; USD 58,000 - 86,000; Full time

Job summary

Join a dedicated team at the State of Minnesota as a Technical Support Specialist, where your expertise in Microsoft 365 tools will play a vital role in enhancing operational efficiency. This position is crucial for ensuring that the Department of Human Services can effectively manage and secure important information. You will be responsible for providing business analysis, ensuring compliance with standards, and leading initiatives related to collaboration tools. With a strong commitment to equity and inclusion, this role offers a unique opportunity to make a meaningful impact on the lives of Minnesotans while enjoying a range of benefits and professional development opportunities.

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan

Employer paid life insurance

Short-term and long-term disability insurance

Tax-free expense accounts for health, dental, and dependent care

Employee Assistance Program (EAP)

Training and professional development opportunities

Qualifications

• 2 years of experience in technical support roles is required.
• Specialized knowledge in Microsoft 365 and accessibility standards.

Responsibilities

• Review and approve access to collaborative tools and audit system access.
• Provide guidance for collaboration tools like SharePoint and Teams.

Skills

Technical Support

Business Analysis

Project Management

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Social Sciences

Tools

Microsoft 365

SharePoint

Microsoft Teams

Power BI

Power Apps

Job description

Technical Support Specialist - Management Analyst 3

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Technical Support Specialist
Job Class: Management Analyst 3
Agency: Human Services Dept

• Job ID: 84110
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 02/12/2025
• Closing Date: 02/18/2025
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / DHS Bus Solutions Technology
• Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position is responsible for acting as part of a team of Department of Human Services (DHS) subject matter experts. The incumbent must provide business analysis for any major efforts related to Microsoft 365 tools. This position ensures that the BSO and Operations can efficiently and effectively organize, access, and maintain important information.

Responsibilities include but may not be limited to:

• Reviewing and approving access to internal and external-facing collaborative tools and periodically auditing system access to prevent unauthorized access to data.
• Ensuring that all areas in the administration comply with the requirements, standards, and policies for collaboration tools.
• Provide expertise, guidance and leadership for collaboration tools (such as Power Apps, Power BI, SharePoint, and Teams) for the Business Solutions Office division, Operations Administration and enterprise levels.
• Serve as a solutions analyst for SharePoint, familiar in document management solutions, and responsible for ensuring that content meets accessibility policies and standards.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Two (2) years professional experience in a technical support role.

• Specialized knowledge in Microsoft 365 platform(s), records retention, and accessibility standards.
• Technical support experience with SharePoint, Microsoft Teams, and other Microsoft 365 applications.
• Knowledge of privacy and government data practices laws, data and content management standards, and accessibility laws and standards.
• Planning, project management and problem-solving skills.
• Analyzing technical and procedural issues to solve problems and implement solutions.

*Bachelor’s degree in computer science, information technology, social sciences may substitute for one (1) year of professional experience*

Preferred Qualifications

• SharePoint site administrator experience.
• Training experience involving Microsoft applications.
• Strength in assessing communications' implications and risks of sensitive and visible issues with ability to advise managers appropriately.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.