Technical Support Specialist - Locker Solutions Hybrid

Luxer One®

Madison (WI)

Hybrid

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401k matching

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

Hybrid work schedule

Job summary

Luxer One is seeking a technically skilled Customer Success teammate to provide frontline support for property managers and field technicians. You will troubleshoot hardware, power, and connectivity issues, answer calls and emails, and drive resolutions.

The role rewards proactive learners with a dynamic, team-oriented environment. Join a fast-paced company delivering reliable locker systems and exceptional service.

Qualifications

Experience in high-volume call/ticket handling.
Proficient in iOS/OS ecosystem and mobile tech.
Strong written and verbal communication.

Responsibilities

Handle inbound/outbound calls and emails from property managers and field technicians.
Conduct remote troubleshooting of Luxer One systems using specialized tools.
Manage tickets from initiation to resolution with timely follow-ups.
Collaborate on special projects as directed by management.
Assist field technicians with technical inquiries during system repairs.
Identify causes of technical issues, propose long-term solutions, and implement fixes.
Coordinate field technician visits, including parts shipment and job scope creation.
Work with the team to balance daily workload and priorities.

Skills

Call center support

Troubleshooting

Communication

Multitasking

Education

CompTIA A+ / Network+

Job description

The role rewards proactive learners with a dynamic, team-oriented environment. Join a fast-paced company delivering reliable locker systems and exceptional service.

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