Technical Support Specialist – Hybrid Role

Luxer One; McClellan (WV); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k matching

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

Hybrid work schedule

Career advancement

Job summary

Luxer One is seeking a Technical Support Representative to support property management staff and field technicians. You will handle calls, remote troubleshoot, and manage tickets to deliver world-class customer experiences.

Join a team that values proactive problem solving, strong communication, and the ability to adapt to new technologies in a fast-paced environment. Hybrid schedule with opportunities for growth and education benefits.

Qualifications

• 1-3 years of call center technical customer service experience.
• Experience handling a high volume of calls and tickets daily.
• Proficient in the iOS/OS ecosystem.
• CompTIA A+/Network+ certification or equivalent.
• Strong troubleshooting and multitasking abilities.

Responsibilities

• Handle inbound/outbound calls and emails from property managers and field technicians
• Conduct remote troubleshooting of Luxer One systems using specialized tools
• Manage tickets from initiation to resolution, ensuring timely follow-up and first call resolution
• Collaborate on special projects as directed by management
• Assist field technicians with technical inquiries during system repairs
• Identify causes of technical issues, propose long term solutions, and implement permanent fixes in locker systems
• Coordinate field technician visits, including parts shipment and job scope creation
• Work collaboratively within a team to manage daily workload and priorities

Skills

Customer service

Troubleshooting

Communication

iOS/OS ecosystem

Multitasking

A+/Network+

Education

CompTIA A+/Network+

Job description

Luxer One is seeking a Technical Support Representative to support property management staff and field technicians. You will handle calls, remote troubleshoot, and manage tickets to deliver world-class customer experiences.

Join a team that values proactive problem solving, strong communication, and the ability to adapt to new technologies in a fast-paced environment. Hybrid schedule with opportunities for growth and education benefits.