Installation Project Leader & Cross-Functional Coordinator

Luxer One; Sacramento (KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401k matching 4.5%

Untracked vacation

Hybrid work schedule

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Career advancement opportunities

Promoted 42% of employees last year

Job summary

Luxer One, a leader in smart locker technology, is hiring an Installation Project Manager in Sacramento. You will own projects from sale to installation, coordinating with installers and internal teams to drive on-time delivery and revenue wins.

The role requires strong organization, customer-service orientation, and the ability to manage multiple stakeholders across Sales, Manufacturing, Logistics, and Support.

Qualifications

• One or more years of experience in project management, account management, customer success, operations, implementation, logistics, or a related field is preferred.
• Bachelor’s degree is preferred but not required.
• Strong customer-service and relationship-management skills.
• Effective negotiation, persuasion, active-listening, and conflict-resolution abilities.
• Available for occasional early-morning or evening support based on customer time zones or project needs.
• Comfortable learning and working across multiple software platforms, including CRM and project-tracking tools.
• Familiarity with networking, security cameras, device-management tools, construction, or physical-product installations is helpful but not required.

Responsibilities

• Own assigned projects from signed purchase order through installation, implementation, and operational hand-off.
• Maintain clear milestones, priorities, responsibilities, and next steps across a high-volume portfolio.
• Keep projects advancing toward installation and revenue goals while ensuring complete project closeout.
• Maintain accurate project status, risks, communications, and installation dates in CRM and tracking software.
• Serve as the primary implementation contact for customers and Luxer One channel partners.
• Set clear expectations and provide proactive updates on timelines, requirements, risks, and next steps.
• Coordinate with Sales, Manufacturing, Logistics, Fulfillment, Installation, Product, Support, and Accounting to remove barriers.
• Support customer onboarding, third-party integrations, and process improvements that strengthen execution and customer outcomes.
• Confirm site, product, documentation, payment, logistics, technical, and installer readiness before installation.
• Identify risks and missing information early and take action to prevent delays.
• Troubleshoot implementation issues and engage the appropriate internal resources when needed.
• Escalate significant issues promptly with clear context, recommended actions, and next steps.

Skills

Project management

Customer service

Relationship management

Negotiation

Time management

Education

Bachelor’s degree preferred

Tools

CRM

Project-tracking tools

Job description

Luxer One, a leader in smart locker technology, is hiring an Installation Project Manager in Sacramento. You will own projects from sale to installation, coordinating with installers and internal teams to drive on-time delivery and revenue wins.

The role requires strong organization, customer-service orientation, and the ability to manage multiple stakeholders across Sales, Manufacturing, Logistics, and Support.