Technical Support Specialist, IRE

Porch Group; United States; À distance; USD 12 000 - 13 000; Plein temps

Résumé du poste

Porch Group is a leading software and insurance platform offering homeowners insurance-centered services and remote work opportunities. We are hiring a Technical Support Specialist to assist customers across North America, AU, NZ, UK, and more via phone, chat, and email.

This is a work-from-home role, with day-to-day tasks led by Porch Group but employment through RemoFirst in Colombia. The ideal candidate has 2+ years in a technical support role, excellent English communication, and strong

Qualifications

• 2+ years in a technical support role
• Excellent written and spoken English communication
• Excellent conflict management and de-escalation skills
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers
• General understanding of troubleshooting process and ability to outline approach
• Experience troubleshooting desktop applications
• Windows and Mac troubleshooting experience
• Typing 50+ Words per Minute
• Basic understanding of Microsoft Office and G Suite Programs
• Excel, Word, Sheets, Docs
• Self-Starter, able to work and learn independently
• Comfortable learning 1-on-1 or through self-guided videos and documentation
• Ability to switch effectively between different types of work
• Quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Responsabilités

• Troubleshoot issues customers are having and work with them to find a solution
• Walk the customer through the steps they need to take to correct the issue
• Provide live support via phone, chat, and email

Connaissances

Technical support

English communication

Conflict de-escalation

Customer empathy

Troubleshooting process

Desktop applications

Windows troubleshooting

Mac troubleshooting

Typing speed

Microsoft Office

G Suite

Excel

Word

Sheets

Docs

Self-starter

Independent learning

Multitasking

Internet speed

Description du poste

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers
2. led by advantaged underwriting in insurance
3. to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

JobTitle: Technical Support Specialist

Location: Colombia

WorkplaceType: Remote

This role is employed through RemoFirst, Porch Group’s Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group

JobSummary

ThefutureisbrightforthePorch Group, andwe’dloveforyoutobe apartofitas a Technical Support Specialist

We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.

This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

WhatYouWillBringAs A

• 2+ years of experience in a technical support role
• Excellent written and spoken English communication.
• Excellent conflict management and de-escalation skills.
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
• General understanding of the troubleshooting process and the ability to outline your approach.
• Experience troubleshooting desktop applications.
• Windows and Mac troubleshooting experience.
• The ability to type 50+ Words per Minute.
• Basic understanding of Microsoft Office and G Suite Programs.
• Excel, Word, Sheets, Docs.
• Self-Starter, able to work and learn independently.
• Comfortable learning 1-on-1 or through self-guided videos and documentation.
• Ability to switch effectively between different types of work.
• Aquietspacetowork,aninternetconnectionofatleast30 Mbpsdownload| 10 Mbpsupload

WhatYouWillGetSupportingPorchGroup

Pay Range: COP 3,479,000.00 - 3,653,000.00 salary per month

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