Technical Support Specialist: Industrial Machinery, On-Call

Werken bij Contiweb; New Hampshire; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Collective bonus scheme

Competitive benefits package

International environment

Job summary

Contiweb is seeking a Technical Support Specialist to be the first point of contact for customers and field service technicians, helping to diagnose and resolve complex issues to keep equipment up and running.

Based at our Gonic, NH facility, you’ll collaborate with Service, Engineering, Parts, and Field Service teams in the US and NL and participate in an on-call rotation to support customers outside regular hours.

Qualifications

• 3-5 years of experience in technical support, service coordination, field service, or a similar technical role.
• Experience with industrial machinery, printing equipment, or capital equipment.
• Strong analytical and troubleshooting skills with a structured approach to problem solving.
• Ability to read and understand mechanical drawings, technical documentation, and Bills of Materials (BOMs).
• Proficiency with Microsoft Office applications (Excel, Outlook, Word, Teams).
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.

Responsibilities

• Provide technical support to customers and field service technicians via phone and email.
• Diagnose mechanical and electrical issues using technical documentation, diagrams, and customer information.
• Interpret technical drawings, schematics, and Bills of Materials (BOMs).
• Coordinate field service schedules and provide logistical support.
• Maintain accurate records of support cases, troubleshooting activities, and resolutions.
• Participate in an on-call rotation to support customers outside regular business hours.
• Communicate effectively with customers, technicians, and internal stakeholders to ensure timely issue resolution.
• Support continuous improvement by identifying recurring issues and sharing solutions with the team.

Skills

Technical support

Service coordination

Field service

Troubleshooting

Communication

Education

Technical education or equivalent hands-on experience

Job description

Contiweb is seeking a Technical Support Specialist to be the first point of contact for customers and field service technicians, helping to diagnose and resolve complex issues to keep equipment up and running.

Based at our Gonic, NH facility, you’ll collaborate with Service, Engineering, Parts, and Field Service teams in the US and NL and participate in an on-call rotation to support customers outside regular hours.