Technical Support Specialist — Industrial Air Systems

Quincy Compressor; Bay Minette (AL); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Health insurance

Paid leave

Retirement benefits

Training opportunities

Descripción de la vacante

Quincy Compressor is seeking an Air Compressor Technical Support Specialist to join our Bay Minette, Alabama team. The role provides expert support for rotary and reciprocating products, assisting field technicians, distributors, and end users in maintenance, service, and training.

You will update product knowledge, maintain documentation, and generate timely field reports. Domestic and international travel up to 40% may be required; CAD experience is a plus.

Formación

• High school degree required; mechanical/civil eng degree preferred.
• 2 years' experience in a relevant role.
• Knowledge of compressed air products and services.
• Strong technical, communication and computer skills.
• Willingness to travel up to 40% domestically and internationally.

Responsabilidades

• Provide technical support for Quincy rotary and reciprocating products.
• Support Field Service Technicians, distributor network, and end users in maintenance, service, and training.
• Update knowledge of new products or modifications and warranty policies.
• Provide daily reports of field problems via phone and email.
• Train Service Technicians and distributors on product service and repair.
• Assist in data collection and reporting; administer ICONS remote monitoring platform.
• Accompany service technicians to customer sites for air audits and data collection.
• Handle Industrial Air Piping design and modifications; perform quality air auditing.
• Perform Compressor Power Consumption Audits and troubleshoot networking of equipment.

Conocimientos

Technical knowledge

Customer service

Phone skills

Computer skills

Interpersonal skills

CAD experience

Educación

High School Diploma

Mechanical or Civil Engineering Degree

Herramientas

CAD software

Descripción del empleo

Quincy Compressor is seeking an Air Compressor Technical Support Specialist to join our Bay Minette, Alabama team. The role provides expert support for rotary and reciprocating products, assisting field technicians, distributors, and end users in maintenance, service, and training.

You will update product knowledge, maintain documentation, and generate timely field reports. Domestic and international travel up to 40% may be required; CAD experience is a plus.