Technical Support Specialist III, IT/Network

Fulton County Schools; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Job summary

Fulton County Schools is seeking a Technical Support Specialist III, IT/Network, to design, implement, install and troubleshoot district network infrastructure across multiple schools and sites.

The role covers network security, server/workstation support, and on-site/remote assistance to ensure reliable connectivity and performance for end users within an educational environment.

Qualifications

• Should be familiar with DHCP, DNS, IP, network switching and routing, WAN, LAN and internet connectivity.
• Expert level knowledge in ownership and confidence to support other areas.
• Highly motivated and able to work with minimal supervision.
• Manage and prioritize tasks, problems, changes and projects.
• Strong analytical and problem-resolution skills across hardware and software.

Responsibilities

• Install, monitor, improve, and maintain wireless and wired network infrastructure.
• Assist with network design and implementation for wired and wireless networks.
• Implement and maintain network security and virus protection; apply patches.
• Support enterprise-level infrastructure in Windows Server and Linux environments.
• Support end-user workstation issues related to network performance.
• Test network compatibility and security for district hardware/software.
• Create, test, distribute, and back up network configurations.
• Participate in 24/7 on-call infrastructure support as needed.

Skills

DHCP

DNS

IP

Network switching

Routing

WAN/LAN

Internet connectivity

Troubleshooting

Problem solving

Communication

Education

Associate’s Degree

Job description

Category: Technology

Job Function: Technology

Department: Infrastructure Management-Network

Summary

The Technical Support Specialist III position for IT/Network is responsible for design, implementation, installation, configuration, support and trouble-shooting of District network infrastructure at multiple schools and administrative sites. This position provides support for networks, computer operating systems, essential applications, and equipment issues.

Essential Duties

• Assumes responsibility for the installation, monitoring, improvement, technical support and ongoing maintenance of the wireless and wired network infrastructure
• Assists with network design and implementation for wired and wireless networks; Organizes and troubleshoots problems; Monitors underlying communication protocols and supports network hardware and software; Maintains application data integrity and availability
• Implements and maintains network security and virus protection; Performs server security and patch updates as necessary; Maintains tight security measures on all systems and networks
• Provides enterprise level infrastructure support in both server and workstation operating systems: to include but not limited to Windows Server 2022, Server 2021 and Windows Server 2016, Windows 10 and some Linux
• Support some end user workstation issues as related to Network performance
• Support wireless Network Infrastructure from end user device up to Wireless Controllers
• Performs Maintenance on all FCS Network Infrastructure hardware
• Provides creation, testing, distribution and backup of network hardware and software configurations
• Assumes responsibility for testing network compatibility and security for district hardware and software solutions
• Provides testing and recommendations for software acquisitions, upgrades and versions
• Assists in maintaining up to date Security Certificates for network hardware and software
• Implements Automation to streamline and standardize network infrastructure
• Develops documentation, as required, including installation instructions, configuration guides, and impact analysis documents; Analyzes information to determine, recommend, and plan layout, for various types of network implementation
• Monitors, tracks, schedules, updates and closes District work orders within the automated system on a timely basis
• Ensures compatibility of device configurations with Fulton County Board of Education standards and the System Level Technology Strategic Plan
• Participates in RFP (Request for Proposal) as a Subject Matter Expert on Network infrastructure.
• Investigates alternatives and researches development of strategic implementations of network components, as well as, computer hardware and software components
• Supports development and implementation of new computer projects and new hardware installations
• Consults with customers to evaluate and recommend technical needs
• Participates in on-call 24/7 infrastructure support for emergency situations, after-hours maintenance of network resources when scheduled, and on-call support for end users as needed or defined by helpdesk support hours
• Performs other duties as assigned by the appropriate administrator

Required Education

Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)

Certification/Licensure

None required

Experience Qualifications

Minimum of 5 years related networking support experience including at least 3 years of experience with Windows Operating Systems, LAN hardware implementation required; Experience supporting current versions of Microsoft Windows, Microsoft Office, and latest technologies required; Experience in an educational organization preferred

Knowledge/Skills/Abilities

• Should be familiar with DHCP, DNS, IP, network switching and routing, WAN, LAN and internet connectivity
• Expert level knowledge in all areas of ownership and confidence to support other areas
• Highly motivated and able to work with minimal supervision
• Manage and prioritize tasks, problems, change, and projects
• Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
• A good understanding and broad knowledge of computer technology and networking architectures
• Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
• Provide on-site, phone, and remote support and be creative and think outside the box to deliver services
• Excellent communication, interpersonal, organizational, and presentation skills
• Able to work independently and in team environments to meet goals and deadlines
• Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
• Customer focused

Working Conditions

• Normal office environment

Physical Demands

• Routine physical activity associated with normal office environment
• Occasional lifting of office equipment (i.e. workstation, monitor, printer, desktop or laptop)

Posting ID: 35225

It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone [phone].TTY 1-800-255-0135.

Technical Support Specialist III, IT/Network

Req ID: Fulton County Schools

Nearest Major Market

Atlanta