Technical Support Specialist II (TSS II - Information Systems)'); '

Osseo Area Schools; Maple Grove (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Osseo Area Schools is seeking a Technology Support Specialist II to provide user assistance and training for office software and database applications. The role involves troubleshooting, creating training materials, and collaborating with technical teams to ensure customer satisfaction. Candidates should possess a high school diploma, relevant experience, and strong customer service skills. This full-time position offers opportunities for professional growth and a comprehensive benefits package.

Benefits

Professional Growth Opportunities

Comprehensive Benefits Package

Qualifications

• Minimum three years experience with web applications.
• Coursework or experience in computer science or technical support.

Responsibilities

• Support District Wide Information Systems, including user training.
• Create training materials and documentation for system users.
• Collaborate with team members to meet service levels.

Skills

Customer Service

Communication

Organizational Skills

Initiative

Flexibility

Education

High School Diploma

Post-secondary Degree in Computer-related Field

Job description

Position Type: Technology Support Specialist II

Date Posted: 5/14/2025

Location: Educational Service Center

Closing Date: Until Filled

Job Description: Provides user assistance, training, and support for standard office software and database applications. Develops training materials, conducts scheduled user training, and collaborates with technical teams to ensure high customer satisfaction.

Essential Duties & Responsibilities:

1. Support of District Wide Information Systems, including user training and troubleshooting.
2. Establish and maintain troubleshooting and quality control procedures.
3. Collaborate with team members to meet service levels and commitments.
4. Stay current with software updates and technological advances.
5. Create training materials and documentation for system users.
6. Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent; coursework or experience in computer science or technical support.
• Preferred: Post-secondary degree in a computer-related field.
• Minimum three years experience with web applications; coursework in computer support.

Skills and Abilities:

• Strong customer service orientation and understanding of urgency.
• Proficient with various software packages.
• Initiative and ability to work independently.
• Effective communication skills.
• Organizational skills and ability to prioritize.
• Ability to work under pressure, with flexibility and resilience.

Additional Information:

• Full-Time, Bargaining Unit: Hourly Technical - Class III
• Salary Range: Per Contract
• Benefits include meaningful work, professional growth opportunities, and comprehensive package.

Equal Opportunity Statement: Osseo Area Schools is an equal opportunity employer committed to diversity and encourages all qualified persons to apply.

Veteran’s Preference: Submit DD214 if applicable.

Accommodation: Contact HR for assistance during the selection process.

Background Check: Conducted upon conditional offer; criminal convictions reviewed case-by-case.