Technical Support Specialist I – Inbound Helpdesk

Vertafore, Inc.; Pulaski (TN); On-site; USD 18,000 - 25,000; Full time

Job summary

Vertafore, Inc. is seeking a Customer Support Specialist I in Pulaski, TN to enhance the customer service experience by identifying and resolving basic software issues and documenting resolutions.

You will expand troubleshooting across software, networks, databases, and operating systems in an inbound environment, acting as the face of Vertafore to customers. The role focuses on resolving client problems within established timelines, supporting productivity, account management, and data capture

Qualifications

• Basic product knowledge and adherence to standard operating procedures to resolve customer issues.

Responsibilities

• Handle inbound calls, chats, emails and cases to assist customers.
• Educate customers to understand issues and self-serve for recurring problems.
• Track problems to identify trends and coordinate resolution with internal teams.
• Assist peers in performing customer support duties.

Skills

SQL

Windows OS

Windows Server

Job description

Vertafore, Inc. is seeking a Customer Support Specialist I in Pulaski, TN to enhance the customer service experience by identifying and resolving basic software issues and documenting resolutions.

You will expand troubleshooting across software, networks, databases, and operating systems in an inbound environment, acting as the face of Vertafore to customers. The role focuses on resolving client problems within established timelines, supporting productivity, account management, and data capture