Entry-Level Tech Support for Insurance Software

Vertafore, Inc.; Denver (CO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Bonus

Job summary

Vertafore, Inc. in Denver seeks a Customer Support Specialist I to assist customers by identifying and resolving basic product issues. You will document cases, educate customers, and support continuous improvement in issue resolution.

Ideal candidates are eager to learn Vertafore products, enjoy a fast-paced environment, and deliver friendly, effective service to help customers maximize productivity and outcomes.

Qualifications

• SQL and Windows OS/Server knowledge required.
• Experience with basic accounting or bookkeeping is a plus.
• Strong customer service and communication skills.

Responsibilities

• Handle inbound calls, chats, emails and cases.
• Identify and resolve basic software issues.
• Document resolutions and educate customers for self-service.
• Coordinate with internal teams to resolve problems.

Skills

SQL

Windows OS & Windows Server

General accounting experience

Job description

Vertafore, Inc. in Denver seeks a Customer Support Specialist I to assist customers by identifying and resolving basic product issues. You will document cases, educate customers, and support continuous improvement in issue resolution.

Ideal candidates are eager to learn Vertafore products, enjoy a fast-paced environment, and deliver friendly, effective service to help customers maximize productivity and outcomes.