Entry-Level SaaS Customer Support Specialist – Inbound Help

Vertafore; Pulaski (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Vertafore seeks a Customer Support Specialist I to improve the customer experience by identifying and resolving basic issues with Vertafore products. You will troubleshoot software, networks, databases, and OS in an inbound service setting, aiming to help clients boost productivity and standardize processes.

The role involves handling in-bound communications, educating customers to self-serve, and tracking issues for trends.

Qualifications

• Experience with SQL queries and basic database concepts.
• Familiarity with Windows operating systems and Windows Server environments.
• Interest in or experience with accounting or bookkeeping is a plus.

Responsibilities

• Handles inbound customer interactions via calls, chats, emails, and cases.
• Provides product knowledge and guides customers to self-serve where possible.
• Documents issue resolutions and tracks problems to identify patterns.
• Coordinates with internal teams to resolve customer issues and improve processes.

Skills

SQL

Windows OS

Windows Server

Job description

Vertafore seeks a Customer Support Specialist I to improve the customer experience by identifying and resolving basic issues with Vertafore products. You will troubleshoot software, networks, databases, and OS in an inbound service setting, aiming to help clients boost productivity and standardize processes.

The role involves handling in-bound communications, educating customers to self-serve, and tracking issues for trends.