Technical Support Specialist - Fast-Paced Problem Solver

Twin Lakes; Livingston (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401k

Paid Time Off

Medical, Dental, and Vision Insurance

Disability Insurance

Job summary

Twin Lakes is seeking a Technical Support Representative to be the first line of support for customers in a dynamic call center environment. You will troubleshoot, resolve technical issues, and handle service tickets, inbound emails, and phone calls, collaborating with customers and technicians for day-to-day account support.

Successful candidates will be adaptive problem solvers with strong communication skills and the ability to multitask in a fast-paced, team-oriented culture.

Qualifications

• High School diploma or equivalent required; IT certifications preferred.
• Strong knowledge of personal computer use and basic IT concepts.
• Proficient with Windows, macOS, Office and mobile devices, networking components, remote access software, and antivirus software.
• Ability to work day, evening, weekend, or holiday shifts as scheduled.
• On-call availability as needed.
• Strong oral and written communication; team player.

Responsibilities

• Provide technical assistance to answer questions or resolve problems using various communication methods.
• Assist with installation and testing of customer premise equipment using various communication methods.
• Utilize team collaboration, diagnostic tools, service aids, and product schematics in assessing and resolving customer issues.
• Monitor Network Management Systems to proactively identify and resolve network issues.
• Performs all record keeping functions as directed.

Skills

Problem solving

Communication skills

Team player

Adaptability

Education

High School diploma

Tools

Windows

Office

macOS

Remote access software

Antivirus software

Job description

Twin Lakes is seeking a Technical Support Representative to be the first line of support for customers in a dynamic call center environment. You will troubleshoot, resolve technical issues, and handle service tickets, inbound emails, and phone calls, collaborating with customers and technicians for day-to-day account support.

Successful candidates will be adaptive problem solvers with strong communication skills and the ability to multitask in a fast-paced, team-oriented culture.