Technical Support Specialist, B2B SaaS Platform

Impact

Columbus, Northern (OH, KY)

Hybrid

USD 65,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Medical & Vision

Lunch provided

401(k) plan

Flexible PTO

RSUs

Coursera access

Parental leave

Tech stipend

Job summary

impact.com is expanding its Columbus-based global support team. You will resolve technical customer inquiries across the platform via live chat and tickets, diagnose issues by inspecting environments, and collaborate with product and engineering to improve usability.

The role emphasizes curiosity, meticulousness, and customer-centric problem solving. The position requires 2+ years in technical support or front-end development, a Bachelor’s degree, and a proactive mindset to grow with Coursera

Qualifications

2+ years in Technical Customer Support or Front-End Web Development.
Working knowledge of APIs and JSON payloads.
Experience with SQL and data transfers (FTP/SFTP).
Proven analytical and troubleshooting abilities.
Excellent written communication; ability to simplify complex concepts.

Responsibilities

Provide expert technical support to global users via live chat and tickets.
Replicate issues, inspect front-end code, test features, and diagnose root causes.
Pursue professional development through Coursera and PXA certifications.
Act as the voice of the customer, collaborating with product and engineering teams.
Navigate multiple inquiries with thorough documentation and clear communication.