Technical Support Specialist — Americas Evening Shift

Dedicat; Miami (FL); Remote; USD 36,000 - 60,000; Full time

Job summary

Dedicat.io is seeking a dedicated Support Engineer to handle the Americas shift, resolving issues outside Paris business hours. You will own tickets from initial reply to final resolution, focusing on server access, networking, provisioning, and billing basics, with a strong emphasis on clear written communication.

You’ll triage incidents, document steps taken, and hand over unresolved issues with detailed notes.

Qualifications

• Fluent written and spoken English for customer communication.
• Comfortable using Linux CLI and basic networking.
• At least 1 year in technical support or NOC/hosting roles.
• Methodical approach; document steps and outcomes.
• Reliable internet connection and quiet work setup.

Responsibilities

• Answer tickets via email and chat in English; assist with server access and networking issues.
• Troubleshoot first-line infrastructure problems (SSH, DNS, IP/routing, firewall, Linux services).
• Triage incidents to identify the root cause (customer, network, or hardware).
• Write handover notes and contribute to knowledge base with recurring issues.

Skills

Fluent English

Linux CLI

Networking basics

Tech support experience

Detail oriented

Reliable internet

Tools

Kubernetes basics

Docker basics

IPMI

Rescue systems

Monitoring tools

Job description

Dedicat.io is seeking a dedicated Support Engineer to handle the Americas shift, resolving issues outside Paris business hours. You will own tickets from initial reply to final resolution, focusing on server access, networking, provisioning, and billing basics, with a strong emphasis on clear written communication.

You’ll triage incidents, document steps taken, and hand over unresolved issues with detailed notes.