Technical Support Specialist

ALKAR Human Resources; Vallejo (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Touro University California is seeking an IT Support Technologist for a 2-3 month contract position with potential full-time placement. The role covers desktop/laptop support, printers, AV equipment, VOIP, and campus multimedia services.

You will troubleshoot, train users, document activities, and coordinate with vendors for upgrades and new installations. The ideal candidate has hands-on experience with Windows and Mac, MS Office, AD/Exchange basics, and strong problem-solving skills, with the

Qualifications

• Bachelor’s Degree or a minimum of two (2) years hands‑on experience installing, maintaining, and supporting a wide spectrum of workstation configurations and peripheral devices.
• Experience working within academic or related service environments.
• Hands‑on experience with audio‑visual equipment and application services in a networked environment.

Responsibilities

• Provides user training and frontline support for desktop/laptop users, printers, wireless access, eFax, VOIP, and multimedia on campus.
• Respond to service requests, troubleshoot, and develop solutions.
• Coordinate with vendors for third‑party services and participate in upgrades and new installations.
• Perform minor repairs and arrange servicing as needed.
• Document activities and responses in the service request system.
• Maintain inventory records for AV and computing devices and software.
• Provide on-site support for events, including after-hours coverage.
• Train and support part-time AV/computing technicians.
• Escalate issues to vendors and monitor resolutions.
• Provide one-on-one end-user training.
• Assist colleagues in related areas and handle other duties as assigned.

Skills

Frontline IT support

Printer & AV support

VOIP & collaboration tools

Windows & Mac OS

MS Office

AD/Exchange basics

LAN/WAN/VPN

Hardware/Software troubleshooting

Vendor coordination

Event support

Education

Bachelor’s Degree

Tools

Internet Explorer

Chrome

Firefox

MS Exchange

Active Directory

Job description

2-3 Month Contract Position with the possibility of Full-time Placement.

SPECIFIC RESPONSIBILITIES:

• Provides user training and frontline support for; for desktop and laptop users, printer usage, wireless access, eFax, and VOIP services, projection, audio and other multi-media resources available on campus, as needed.
• Respond to user request for service, technical troubleshooting and helps develop solutions.
• Interacts with vendors arranging third-party service, actively participates in the upgrade of existing equipment, and the installation/rollout of new campus technologies.
• Perform minor repairs to equipment and arrange for other servicing needs.
• In the event of accidental damage to equipment during a service call, Touro University California will be responsible for repairing or replacing the device as appropriate.
• Records activities, solutions, and responses to request for service in the department service request system.
• Maintain inventory records and documentation for audio-visual, computing devices, and software.
• Follows and adheres to TUC Information Technology policy, procedure, and standards.
• Provide on-site support and monitoring of events, including events scheduled outside of business hours.
• Consult with vendors and perform research regarding the selection and purchase of equipment and installation.
• Assist in determining appropriate software solutions to meet needs adhering to standards.
• Provide training and support to part-time work-study AV/Computer technicians.
• Report system issues to vendors through appropriate vendor channels. Monitor and test resolution of those issues sent to vendors.
• Provides one-on-one end-user training for campus community.
• Assist co-workers in functional areas of expertise.
• Perform other duties/projects as assigned.

QUALIFICATION(S):

• Bachelor’s Degree or a minimum of two (2) years plus hands‑on experience installing, maintaining, and supporting a wide spectrum of workstation configurations and peripheral devices.
• Experience working within academic or related service environments.
• Hands‑on experience with audio‑visual equipment and application services in a networked environment.
• Hands‑on experience with Windows and Mac operating systems, XP, 7, 10, iOS.
• Hands‑on experience with Microsoft Office, e.g. Word, Excel, Outlook, Power Point.
• Working knowledge of MS Exchange, Active Directory (AD) services and Group Policies.
• Working knowledge of internet technology (LAN, WAN, VPN, VoIP, WiFi).
• Technical proficiency in the areas of Hardware/Software, Network/Remote Access technology.
• Must be able to prioritize all tasks and work in a quick paced work environment.
• Ability to read and interpret a variety of instructions.
• Proven experience in eliciting requirements and testing.
• Demonstrated ability in diagnosing and remedying problems and failures promptly and effectively.
• Industry certifications a plus, MCSE, MCITP, CompTIA etc.

CORE COMPETENCIES:

• High degree of professionalism and integrity.
• Ability to follow established institutional policies, processes, and procedures.
• Excellent verbal and written communication skills.
• Ability to work as a team member and to work independently as needed.
• Excellent customer service skills.
• Demonstrated success working in multiple tasks environment with shifting priorities.

COMPUTER SKILLS:

• Must demonstrate computer connectivity troubleshooting abilities.
• Must demonstrate computer hardware and software troubleshooting abilities.
• Must have multiple Browser knowledge, Internet Explorer, Chrome, iOS, and Fire Fox.
• Must demonstrate knowledge of best practices regarding data security and compliance.

PROBLEM SOLVING SKILLS:

• Must have the ability to solve problems in which there may be limited information.
• Must have the ability to interpret instructions from different form sources.
• Must demonstrate flexibility, adaptability and creativity.
• Must have vision and superior organizational skills.

COMMUNICATION SKILLS:

• Must be able to interface with and effectively present information to managers, faculty, and students.
• Ability to read/understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPPA).
• Must have the ability to write procedures, manuals, and business correspondence.