Technical Support Specialist

TEKsystems; United States; Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions. You will investigate issues, troubleshoot system and network connectivity, and assist with configurations while working with customers and internal teams.

The role emphasizes hands-on Linux and networking, strong communication, and the ability to manage multiple cases; hybrid work in Mesa, AZ with evening/weekend/on-call

Qualifications

• 3+ years in technical support, IT support, help desk, network support, or similar role.
• Hands-on experience with Linux operating systems.
• Comfortable using the Linux command line.
• Knowledge of TCP/IP, DNS, DHCP, IP addressing, routing and connectivity troubleshooting.
• Experience troubleshooting network-connected hardware, routers, endpoints, or similar devices.
• Strong technical troubleshooting and problem-solving skills.
• Previous customer-facing technical support experience.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical customers.
• Ability to manage multiple open issues with good documentation.
• Strong ownership and follow-through.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-connected systems.
• Troubleshoot Linux-based systems using command-line tools.
• Diagnose network connectivity, configuration, and device communication issues.
• Troubleshoot routers, connected hardware, sensors, and integrated technologies.
• Investigate customer-reported technical issues and see them through resolution.
• Assist with system setup, configuration, and connectivity.
• Manage and prioritize multiple technical support cases.
• Document issues, troubleshooting steps, configurations, and resolutions.
• Escalate complex issues to technical support or development teams when appropriate.
• Work with internal teams to identify root causes of recurring technical issues.
• Communicate technical concepts and troubleshooting steps to technical and non-technical customers.
• Participate in evening, weekend, or on-call support coverage as needed.

Skills

Linux

Networking fundamentals

Technical troubleshooting

Customer support

Tools

Linux command line

Job description

We are seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions.

This position is ideal for someone with hands‑on experience in Linux, networking, technical troubleshooting, and customer support. You will investigate technical issues, troubleshoot system and network connectivity, support hardware and software configurations, and work with customers and internal technical teams to resolve problems.

Previous experience with drones, RF, radar, or detection technology is not required. Candidates with strong Linux and networking fundamentals who are comfortable learning new technologies are encouraged to apply.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network‑connected systems.
• Troubleshoot Linux‑based systems using command‑line tools.
• Diagnose network connectivity, configuration, and device communication issues.
• Troubleshoot routers, connected hardware, sensors, and integrated technologies.
• Investigate customer‑reported technical issues and see them through resolution.
• Assist with system setup, configuration, and connectivity.
• Manage and prioritize multiple technical support cases.
• Document issues, troubleshooting steps, configurations, and resolutions.
• Escalate complex issues to technical support or development teams when appropriate.
• Work with internal teams to identify root causes of recurring technical issues.
• Communicate technical concepts and troubleshooting steps to technical and non‑technical customers.
• Participate in evening, weekend, or on‑call support coverage as needed.

Qualifications

• 3+ years of experience in technical support, IT support, help desk, network support, systems support, or a similar role.
• Hands‑on experience working with Linux operating systems.
• Comfortable using the Linux command line.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, routing, and connectivity troubleshooting.
• Experience troubleshooting network‑connected hardware, routers, endpoints, or similar devices.
• Strong technical troubleshooting and problem‑solving skills.
• Previous customer‑facing technical support experience.
• Strong verbal and written communication skills.
• Ability to explain technical information to non‑technical customers.
• Ability to manage multiple open issues while maintaining accurate documentation.
• Strong ownership and follow‑through.

Preferred Qualifications

• Router configuration or administration experience.
• Experience with cloud‑connected or remotely managed devices.
• Experience troubleshooting hardware/software integrations.
• Exposure to RF, radar, wireless technologies, sensors, drones/UAVs, or similar technology is a plus, but not required.
• Previous experience supporting public safety, government, military, security, or other mission‑critical environments is a plus.

Job Type & Location

This is a Contract position based out of Mesa, AZ.

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Mesa, AZ.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a hybrid position in Mesa,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.