Technical Support Specialist

Motive; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Motive is seeking a Technical Support Specialist to be the main point of contact for issues and questions about Motive. You will deliver world‑class assistance via calls, chat and emails, and help define support processes to scale the function.

You will handle email, chat and voice inquiries during Pacific Time, collect feedback for product and engineering teams, and help evaluate tools to support a scalable support operation. Bachelor’s degree required and English fluency essential.

Qualifications

• Bachelor’s degree is required.
• Native or bilingual English skills are essential.
• Excellent verbal and written communication required.
• Strong technical and analytical abilities for support tasks.

Responsibilities

• Email, Chat and Voice Support - answer inquiries during PST business hours.
• Collect customer requests and bugs for product and engineering teams.
• Evaluate tools and processes to scale the Technical Support function.

Skills

Empathy

Verbal communication

Written communication

Analytical skills

English proficiency

Education

Bachelor's degree

Job description

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

About the Role

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world‑class assistance via calls, chat and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

What You’ll Do

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor’s degree is required
• Internet requirement of at least 50 Mbps wired internet connection

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law. Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.