Installations Specialist

Motive; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental care

Vision care

Paid time off

Disability insurance

Life insurance

401k contribution

Job summary

Motive is seeking an Installation Specialist to install telematics devices in customer vehicles, ensure high-quality workmanship, and manage strategic deployments. You will train customers on-site, coordinate trials, and oversee quality and documentation to drive operational improvements.

The role requires extensive hands-on installation experience, automotive electrical knowledge, and the ability to travel 50–75% of the year.

Qualifications

• High school diploma or equivalent required.
• Extensive experience in technical equipment installation and repair, particularly in automotive or related industries.
• Knowledge of vehicle wiring and electrical systems; ability to interpret wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks incl. lifting, climbing ladders, confined spaces.
• Experience installing IoT devices and aftermarket electronics at scale, preferably automotive.
• Strong technical background with ability to manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills for training customers and coordinating with teams.
• Willingness to travel 50–75% of the time.
• Spanish language proficiency preferred.

Responsibilities

• Install Motive's product suite (gateways, AI cameras, accessories) across vehicles and assets.
• Provide on-site training and oversee trials/pilots; manage RMAs and deployments.
• Perform on-site quality checks and audit installation documentation.
• Collaborate with Field Engineering to inform product enhancements.
• Create custom installation guides for specialty configurations.
• Provide remote assistance to third-party installers.
• Lead escalation reviews to resolve technical issues.

Skills

Installation experience

Auto/electrical systems

IoT device installation

On-site training

Communication skills

Travel readiness

Education

High school diploma

Tools

Telematics equipment installation

Job description

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

About The Role:

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands‑on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

The person in this role will be required to travel 50-75% of the time annually.

What You’ll Do:

• Installation and Support: Independently or in collaboration with third‑party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on‑site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on‑site quality checks of third‑party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third‑party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

What We’re Looking For:

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real‑world problems.
• Spanish Language proficiency preferred

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

San Francisco, California

$65,000—$75,000 USD

U.S. metropolitan areas: New York City Area and Seattle, WA

$65,000—$75,000 USD

Other locations in the United States

$65,000—$75,000 USD

United States

$65,000—$75,000 USD

United States

$65,000—$75,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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