Installations Specialist

Gomotive; Town of Texas (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Sick time off

Long-term disability

Job summary

Motive is hiring an Installation Specialist to install, maintain, and repair telematics devices in customer vehicles. You will lead on-site deployments, train customers, and coordinate with third-party installers to ensure high-quality workmanship and satisfaction.

The role involves 50–75% travel annually, hands-on technical work, and collaboration with field engineering to drive product improvements. A strong automotive/electrical background is required, plus the ability to lift up to 50 lbs

Qualifications

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair.
• Knowledge of vehicle wiring and electrical systems; able to read wiring diagrams.
• Valid driver's license with clean record; able to lift up to 50 lbs.
• Spanish language proficiency preferred.

Responsibilities

• Install Motive's product suite (gateways, AI cameras, accessories) across vehicles and assets, independently or with third-party installers.
• Conduct on-site customer training and support pilots; manage RMAs; lead onsite presence for deployments.
• Perform on-site quality checks of installers and audit documentation for best practices.
• Collaborate with Motive Field Engineering to inform product improvements from field experiences.
• Create custom installation guides for specialty configurations or unique customer requests.
• Provide remote assistance to third-party installers for installation questions or issues.
• Escalate and resolve technical issues to ensure positive outcomes.

Skills

Technical installation

Electrical knowledge

IoT devices

Customer training

Troubleshooting

Travel potential

Education

High school diploma or equivalent

Tools

Wiring diagrams

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Visit gomotive.com to learn more.

About the Role:

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

The person in this role will be required to travel 50-75% of the time annually.

What You'll Do:

• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

What We're Looking For:

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
• Spanish Language proficiency preferred

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. For this role, the compensation ranges are:

San Francisco, California

$65,000 — $75,000 USD

U.S. metropolitan areas: New York City Area and Seattle, WA

$65,000 — $75,000 USD

Other locations in the United States

$65,000 — $75,000 USD

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. For this role, the on-target earnings (base pay + commissions) are:

United States

$65,000 — $75,000 USD

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. For this role, the compensation range is:

United States

$65,000 — $75,000 USD

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