Technical Support Specialist

Masters Gallery Foods, Inc.; Town of Plymouth (WI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance package

Vacation time off

Retirement plan with company match

Tuition reimbursement programs

Employee assistance program

Wellness center access

Professional development opportunities

Company car/transport stipend

Casual dress code

Job summary

Masters Gallery Foods is seeking a Technical Support Specialist in Plymouth, WI to investigate and resolve computer software, hardware, or telecommunications issues within the network, RF system, or Cisco IP Phone system. You will assist the Network Services Team with installation, maintenance and inventory of IT assets.

The role requires an Associate Degree in IT or related field (or equivalent) and about one year of related experience.

Qualifications

• Associate degree in IT or related field required or equivalent experience.
• One year of technical support or related experience preferred.
• Must maintain confidentiality.
• Strong PC hardware knowledge.
• Familiarity with Windows OS and Microsoft Office suite.
• Knowledge of PC networking and TCP/IP concepts.
• Experience with device management systems (SCCM, Kace).
• Excellent troubleshooting and communication skills.

Responsibilities

• Install, maintain, and track inventory of hardware and software.
• Set up new user accounts in Active Directory and other databases.
• Provide Help Desk support solving end-user hardware/software issues.
• Provide hardware/software training to end users.
• Maintain deployment documentation for users and IT staff.
• Handle decommissioning of outdated hardware following policy.
• Serve as backup for the IT Network Team.
• Create and maintain Help Desk tickets and knowledgebase articles.
• Maintain Cisco IP telephone system.
• Assist with IT projects as directed by IT leadership.

Skills

PC hardware

Windows OS

Office products (Outlook, Word, Excel)

TCP/IP networking

Active Directory

Device Management (SCCM, Kace)

Help Desk experience

Video conferencing (Zoom/Teams/WebEx)

Customer-focused communication

Education

Associate Degree in Information Technology or related field

Tools

SCCM

Kace

Zoom

Teams

WebEx

Job description

At Masters Gallery Foods, enhancing the lives of those we influence, whether our employees, our partners or individuals in our communities, is something we strive to do every day. After all, we believe a positive impact is something to be proud of, and is the foundation for everything we do. If you're looking for an opportunity to be empowered to be the best you can be at work or at home, you've come to the right place. We offer a cooperative culture that is rich in ongoing career development and rooted in collaboration.

Masters Gallery Foods is proudly based in Wisconsin, and delivers the highest quality cheese products to our partners and customers. You will be supported and encouraged to make a difference, and your dedication and passion is acknowledged and appreciated. If you want to make a change and start where you can grow, you can at Masters Gallery Foods. Join us!

Technical Support Specialist

Plymouth, WI (On- Site)

Responsible for investigating and resolving computer software, hardware, or telecommunications equipment issues that may occur within the network infrastructure, RF System, or Cisco IP Phone system. Also, assist the Network Services Team in the installation, maintenance, and inventory of computer hardware and software.

• Install, maintain, and track inventory of computer hardware and software, including PCs, printers, copiers, RF devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones, and Smartphones.
• Set up and maintain new employee accounts in Active Directory and other user databases.
• Perform the functions of a Help Desk Technician solving end user's computer hardware and software issues.
• Provide hardware and software training to end users.
• Create and maintain software and deployment documentation for end users and IT staff.
• Process decommissions of outdated hardware following proper policy and procedures.
• Serve as backup for the IT Network Team.
• Create and maintain Help Desk Tickets and knowledgebase articles.
• Maintain Cisco IP telephone system.
• Perform miscellaneous projects as assigned by the Director of IT Infrastructure, Vice President - Information Technology, Chief Financial Officer, or the President & CEO.

What You Can Offer

• Associate Degree in Information Technology, related field, or equivalent experience.
• One year of technical support or related experience is preferred.
• Requires a high degree of confidentiality.
• Extensive knowledge of PC hardware.
• Extensive knowledge of Microsoft Windows Operating Systems.
• Knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access.
• Knowledge of PC networking, TCP/IP concepts, configuration, and use.
• Knowledge of Device Management systems such as SCCM, Kace, etc.
• Excellent troubleshooting skills.
• Knowledge and use of video conference software including, but not limited to, Zoom, Teams and WebEx.
• Ability to work independently and prioritize projects.
• Excellent oral and written communication skills.
• Ability to work with end users in a courteous, patient, and professional manner.

What Masters Gallery Foods Can Offer You

We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, flexibility, and fun at work.

To uphold those values, Masters Gallery Foods provides:

• A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more)
• Vacation Time Off (service-based paid time off and 10 paid holidays)
• Center for Health and Wellness - Free to employees and their dependents
• Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, and more)
• Opportunities to give back to the community (drives, activities, matched donations, and more)
• Green sustainability initiatives
• Continuous improvement initiatives - technology driven
• Training and development programs
• Cheese Store, free popcorn, hot beverages, and filtered Culligan water
• Listen to Sirius XM Radio while you work!
• Continuous communication with Employees - Company App
• Opportunities to give feedback and suggestions in a judgement‑free zone
• Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more)

Masters Gallery is an Equal Opportunity Employer. We encourage all qualified applicants to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.