Technical Support Specialist

Digital Provisions, Inc.; Town of Islip (NY); Hybrid; Part time

Job summary

Digital Provisions, a leading security integrator, seeks a Technical Support Specialist for its Ronkonkoma, NY branch. This role involves providing hands-on and remote support for security systems and IT infrastructure. Ideal candidates are eager to learn, thrive in customer service, and can adapt to dynamic environments while developing a technical skillset. Opportunities for mentorship and career growth are abundant.

Qualifications

• 1-2 years of experience in a technical support role preferred.
• Exposure to SQL or scripting (PowerShell) is a plus.
• Basic knowledge of low voltage systems desirable.

Responsibilities

• Assist with diagnosing and resolving hardware, software, and network-related issues.
• Provide clear communication to non-technical customers.
• Participate in on-the-job training and mentorship programs.

Skills

Technical Knowledge

Customer Service Skills

Adaptability

Education

Relevant coursework in IT

Certifications such as CompTIA A+ or Network+

Job description

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Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client’s unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.

Digital Provisions is seeking a Technical Support Specialist for it's Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction.

• SCHEDULING NOTE: This role will train in-office with schedule of 9am to 5pm for the first 60-90 days; then likely transition to a remote environment with a standard schedule of 3pm to 11pm.***
  
  

In this role you will…

Technical Support & Troubleshooting

• Assist with diagnosing and resolving basic hardware, software, and network-related issues.
• Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members.
• Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base.
  
  

Customer Service & Communication

• Provide clear and patient communication when assisting non-technical customers with technical issues.
• Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution.
• Collaborate with internal teams to support other departments when needed.
  
  

Learning & Development

• Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills.
• Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support.
• Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth.
  
  

Team Collaboration & Flexibility

• Adapt to new challenges and shifting priorities in a dynamic work environment.
• Participate in after-hours service rotations when required.
  
  

You’ve Got What It Takes If You Have…

• Technical Knowledge:
• Familiarity with basic hardware, software, and networking concepts.
• Exposure to SQL or scripting (e.g., PowerShell) is a plus.
• Basic knowledge of low voltage systems is desirable.
• Customer Service Skills:
• Strong verbal and written communication skills.
• Ability to remain patient and helpful under pressure.
• Educational Background & Certifications (Preferred, not required):
• Relevant coursework in IT, computer science, or networking.
• Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them.
• Experience:
• 1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered).
• Adaptability & Enthusiasm:
• Willingness to take on new challenges and learn in a fast-paced environment.
• Enthusiasm for security systems and IT support.
  

Potential For Growth

This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career.

Salary Range: $24 - $29 hourly

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Security and Investigations

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